7 Replies Latest reply: Nov 16, 2017 3:45 PM by Lech Miszkiewicz RSS

    NPrinting Error: Error during copy file

    nihal n

      Hi All,

       

      Please help me on this issue, from last couple of months we are getting this error in NPrinting.

       

      Error    Error during copy file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx.


      We are not sure why this error is popping up. All we have is 4 recipients for each task to receive success/failure email notifications, if you see the log the error occurring during copying the file. The same error message we got for another task a week ago.

       

      Someone please advise what we are doing wrong here; is there any issue with adding the recipients/permissions to the task or missing something else.

       

      We are using the option "custom folder' to store the final output XLSX files, so that users can access the folder and get the files from there.

       

      Below is the log.

       

      Service 13/11/2017         12:45:00               Message              QlikView NPrinting file opened: D:\QlikView\xxxxxx\xxxxxx Extracts.nsq

      Service 13/11/2017         12:45:00               Message              Service: event started

      Service 13/11/2017         12:45:00               Message              Run Schedule: Reload Schedule for xxxxxx at midday

      Service 13/11/2017         12:45:00               Message              Run Job: xxxxxx Task

      Service 13/11/2017         12:45:00               Message              Run Task: xxxxxx Extract Task

      Service 13/11/2017         12:45:03               Message              Open file: D:\QlikView\xxxxxx\xxxxxx.qvw

      Service 13/11/2017         12:45:10               Information        QlikView version: 11.20.12742.0

      Service 13/11/2017         12:45:10               Message              Creating output folder: C:\Users\xxxxxx\NPrinting_Temporary_56E25A9C61F34619AFD2410390EBB426\

      Service 13/11/2017         12:45:10               Message              Output folder created: C:\Users\xxxxxx\NPrinting_Temporary_56E25A9C61F34619AFD2410390EBB426\

      Service 13/11/2017         12:45:10               Message              Creating output folder: C:\Users\xxxxxx\NPrinting_Temporary_Distribution_BF2B72D6320A433D8252EFD70246DDFB\

      Service 13/11/2017         12:45:10               Message              Output folder created: C:\Users\xxxxxx\NPrinting_Temporary_Distribution_BF2B72D6320A433D8252EFD70246DDFB\

      Service 13/11/2017         12:45:10               Message              Start Load Task

      Service 13/11/2017         12:45:10               Message              End Load Task

      Service 13/11/2017         12:45:10               Message              Start Execute Task

      Service 13/11/2017         12:45:10               Message              Start xxxxxx_LIVE_XLSX

      Service 13/11/2017         12:45:10               Message              Report type: Excel Workbook (Excel Workbook)

      Service 13/11/2017         12:45:10               Message              The condition "ISQVReloaded" for the report "xxxxxx_LIVE_XLSX" was met

      Service 13/11/2017         12:45:10               Message              Producing report: xxxxxx_LIVE_XLSX

      Service 13/11/2017         12:51:47               Message              Report produced: xxxxxx_LIVE_XLSX

      Service 13/11/2017         12:51:47               Message              Creating report: xxxxxx_LIVE_XLSX (C:\Users\xxxxxx\NPrinting_Temporary_56E25A9C61F34619AFD2410390EBB426\O00001-F00001_2017-11-13_12-45-10.xlsx)

      Service 13/11/2017         12:52:14               Message              Report created : xxxxxx_LIVE_XLSX (C:\Users\xxxxxx\NPrinting_Temporary_56E25A9C61F34619AFD2410390EBB426\O00001-F00001_2017-11-13_12-45-10.xlsx)

      Service 13/11/2017         12:52:14               Message              End xxxxxx_LIVE_XLSX

      Service 13/11/2017         12:52:14               Message              End Execute Task

      Service 13/11/2017         12:52:14               Message              Start Output Distribution

      Service 13/11/2017         12:52:14               Message              Copying file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:14               Message              Copied file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:14               Message              Creating Message

      Service 13/11/2017         12:52:14               Message              From: xxxxxx@xxxxxx

      Service 13/11/2017         12:52:14               Message              Recipient: xxxxxx1@xxxxxx

      Service 13/11/2017         12:52:14               Message              Subject: xxxxxx Extract

      Service 13/11/2017         12:52:14               Message              Building Message...

      Service 13/11/2017         12:52:14               Message              Message Built

      Service 13/11/2017         12:52:14               Message              Connecting to 10.192.142.1

      Service 13/11/2017         12:52:15               Message              Connected to 10.192.142.1

      Service 13/11/2017         12:52:15               Message              Sending Message...

      Service 13/11/2017         12:52:15               Message              Message Sent!

      Service 13/11/2017         12:52:15               Message              Copying file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:15               Message             Copied file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:15               Message              Creating Message

      Service 13/11/2017         12:52:15               Message              From: xxxxxx@xxxxxx

      Service 13/11/2017         12:52:15               Message              Recipient: xxxxxx2@xxxxxx

      Service 13/11/2017         12:52:15               Message              Subject: xxxxxx Extract

      Service 13/11/2017         12:52:15               Message              Building Message...

      Service 13/11/2017         12:52:15               Message              Message Built

      Service 13/11/2017         12:52:15               Message              Sending Message...

      Service 13/11/2017         12:52:15               Message              Message Sent!

      Service 13/11/2017         12:52:15               Message              Copying file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:15               Error      Error during copy file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:15               Message              Creating Message

      Service 13/11/2017         12:52:15               Message              From: xxxxxx@xxxxxx

      Service 13/11/2017         12:52:15               Message              Recipient: xxxxxx3@xxxxxx

      Service 13/11/2017         12:52:15               Message              Subject: xxxxxx Extract

      Service 13/11/2017         12:52:15               Message              Building Message...

      Service 13/11/2017         12:52:15               Message              Message Built

      Service 13/11/2017         12:52:15               Message              Sending Message...

      Service 13/11/2017         12:52:16               Message              Message Sent!

      Service 13/11/2017         12:52:16               Message              Copying file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:16               Message              Copied file: D:\QlikView\xxxxxx\xxxxxx_R12_2017-11-13_12-45-10.xlsx

      Service 13/11/2017         12:52:16               Message              Creating Message

      Service 13/11/2017         12:52:16               Message              From: xxxxxx@xxxxxx

      Service 13/11/2017         12:52:16               Message              Recipient: xxxxxx4@xxxxxx

      Service 13/11/2017         12:52:16               Message              Subject: xxxxxx Extract

      Service 13/11/2017         12:52:16               Message              Building Message...

      Service 13/11/2017         12:52:16               Message              Message Built

      Service 13/11/2017         12:52:16               Message              Sending Message...

      Service 13/11/2017         12:52:16               Message              Message Sent!

      Service 13/11/2017         12:52:16               Message              Disconnecting from 10.192.142.1

      Service 13/11/2017         12:52:16               Message              Disconnected from 10.192.142.1

      Service 13/11/2017         12:52:16               Message              End Output Distribution

      Service 13/11/2017         12:52:16               Message              Close file: D:\xxxxxx\xxxxxx.qvw

      Service 13/11/2017         12:52:16               Message              Terminate Task: xxxxxx Extract Task

      Service 13/11/2017         12:52:16               Message              This task took 436 seconds to execute

      Service 13/11/2017         12:52:16               Message              -------------------

      Service 13/11/2017         12:52:16               Message              Terminate Job: xxxxxx Task

      Service 13/11/2017         12:52:16               Message              Terminate Schedule: Reload Schedule for xxxxxx at midday

      Service 13/11/2017         12:52:16               Message              Service: event terminated

      Service 13/11/2017         12:52:16               Message              Closing connections

      Service 13/11/2017         12:52:16               Message              Connections closed

      Service 13/11/2017         12:52:16               Message              Start verify notification alerts

      Service 13/11/2017         12:52:16               Message              Send mail for notification alerts

      Service 13/11/2017         12:52:19               Message              End verify notification alerts

      Service 13/11/2017         12:52:19               Message              ===================

       

       

       

      Thank you,

      Nihal

        • Re: NPrinting Error: Error during copy file
          Lech Miszkiewicz

          Is it possible that this particular repcipient has a character which is not allowed in files names? or custom folder does not exist, because it cannot be created or overwritten ?

           

          I would try to look for restricted characters like " \ ' " etc...

          I would try to see whether for this user custom path can be created or if it exists in this location?

          regards

          Lech

            • Re: NPrinting Error: Error during copy file
              nihal n

              Thank you Lech for your reply.

               

              I have verified again there are no such characters used for this recipient and also we have set the custom folder path and recipients like below.

              Custom_Folder_NP.PNG

               

              Recipients.PNG

               

              As you mentioned it cannot be overwritten the file multiple times, BUT in my case it's overwriting the files based on multiple recipients, is it the normal process?

               

              Moreover this error alert we are not receiving on daily. 

               

              Regards,

              Nihal