If you log into your account and you no longer see expected apps or content, it is most likely that your subscription has unexpectedly cancelled. This may happen when:
If this happens to you, please simply generate a new subscription with the right credit card, once any card-related concerns are addressed.
Secondly, please contact our Customer Support organization to assist in restoring previous content into your user-view. A new subscription may not automatically reveal the content related to a previous subscription, in some cases.
As a security measure, we will need to work with you directly to ensure that content is restored to a verified individual or account. Our backups will retain your content for 30 days.
If you have any difficulty re-establishing a subscription, please just reach out to our Customer Support team and we will make sure we help you with that step as well.
If subscription cancellation was not the cause, then please reach out to Customer Support so we can assist in identifying the issue with you. In the mean time, do not worry - the only time our cloud services delete apps are when:
Otherwise, your files are available in our backups for 30 days and we will work with you to get you back up and running in no time!
Director, Product Management, Qlik Cloud