3 Replies Latest reply: Nov 22, 2017 12:27 PM by Michael Granillo RSS

    Nprinting job runs indefinitely

    Michael Granillo

      Anyone had issues with a scheduled Nprinting job not stopping and running for hours? 

       

      I reviewed the logs and no error was present but log entries did stop generating at 5:45 when our first job of the day is scheduled to run.  Here's the log on the failure:

       

      Service 11/10/2017 5:45:00 AM Message Run Job: Import Recipients and Email Report

      Service 11/10/2017 5:45:00 AM Message Run Task: Import Recipients

      Service 11/10/2017 5:45:00 AM Message Creating output folder: C:\NPrinting\Temp\NPrinting_Temporary_1DE1F9A937EE4CD891AF83EA6BEC3A05\

      Service 11/10/2017 5:45:00 AM Message Output folder created: C:\NPrinting\Temp\NPrinting_Temporary_1DE1F9A937EE4CD891AF83EA6BEC3A05\

      Service 11/10/2017 5:45:00 AM Message Creating output folder: C:\NPrinting\Temp\NPrinting_Temporary_Distribution_124D22566AA64222A3C8599BA0CBA26F\

      Service 11/10/2017 5:45:00 AM Message Output folder created: C:\NPrinting\Temp\NPrinting_Temporary_Distribution_124D22566AA64222A3C8599BA0CBA26F\

      Service 11/10/2017 5:45:00 AM Message Start Execute Task

      Service 11/10/2017 5:45:00 AM Message Start Recipient Imports

      Service 11/10/2017 5:45:00 AM Message Run recipient import "Import"

      Service 11/10/2017 2:57:14 PM Information Service - QlikView NPrinting Designer

      Service 11/10/2017 2:57:14 PM Information QlikView NPrinting version: 16.6.0.0

      Service 11/10/2017 2:57:14 PM Information Log File: C:\NPrinting\Log\20171110_NPrintingSvc.log

       

      I eventually found no reports had generated around 3 PM and restarted the server. That's why entires start again at 2:57PM

       

      Is there any way to be alerted about this?  The only way I found out about this was our users started asking why they hadn't received their daily reports.

        • Re: Nprinting job runs indefinitely
          Lech Miszkiewicz

          Hi,

           

          there is no automated process to alert you about failed jobs/tasks.

          In NPrinting 16 i used to:

          1. Create a QV app reading NPrinting Log Files
          2. Create a NPrinting Excel Report showing most recent logs
            1. Schedule this report after each report i generated with NPrinting
            2. then i had 3 scenarios:
              1. if i did not receive a log report i knew jobs are stucked
              2. if did receive a report with errors - they were highlighted
              3. i receive a report that everything went OK

          It is not an ideal solution, but it was giving me overview how my tasks were running.

           

          regards

          Lech