5 Replies Latest reply: Jan 5, 2018 10:38 AM by Michael Granillo RSS

    Nprinting job runs indefinitely

    Michael Granillo

      Anyone had issues with a scheduled Nprinting job not stopping and running for hours? 

       

      I reviewed the logs and no error was present but log entries did stop generating at 5:45 when our first job of the day is scheduled to run.  Here's the log on the failure:

       

      Service 11/10/2017 5:45:00 AM Message Run Job: Import Recipients and Email Report

      Service 11/10/2017 5:45:00 AM Message Run Task: Import Recipients

      Service 11/10/2017 5:45:00 AM Message Creating output folder: C:\NPrinting\Temp\NPrinting_Temporary_1DE1F9A937EE4CD891AF83EA6BEC3A05\

      Service 11/10/2017 5:45:00 AM Message Output folder created: C:\NPrinting\Temp\NPrinting_Temporary_1DE1F9A937EE4CD891AF83EA6BEC3A05\

      Service 11/10/2017 5:45:00 AM Message Creating output folder: C:\NPrinting\Temp\NPrinting_Temporary_Distribution_124D22566AA64222A3C8599BA0CBA26F\

      Service 11/10/2017 5:45:00 AM Message Output folder created: C:\NPrinting\Temp\NPrinting_Temporary_Distribution_124D22566AA64222A3C8599BA0CBA26F\

      Service 11/10/2017 5:45:00 AM Message Start Execute Task

      Service 11/10/2017 5:45:00 AM Message Start Recipient Imports

      Service 11/10/2017 5:45:00 AM Message Run recipient import "Import"

      Service 11/10/2017 2:57:14 PM Information Service - QlikView NPrinting Designer

      Service 11/10/2017 2:57:14 PM Information QlikView NPrinting version: 16.6.0.0

      Service 11/10/2017 2:57:14 PM Information Log File: C:\NPrinting\Log\20171110_NPrintingSvc.log

       

      I eventually found no reports had generated around 3 PM and restarted the server. That's why entires start again at 2:57PM

       

      Is there any way to be alerted about this?  The only way I found out about this was our users started asking why they hadn't received their daily reports.