1 Reply Latest reply: Nov 20, 2017 6:56 PM by Lech Miszkiewicz RSS

    NPrinting 17 Problem send mail

    Jean-Christophe Taupin

      Hello

       

      I have this message in scheduler.log

       

      This is a new server 2012R2

       

      Failed to send e-mail for bucket c8d4e235-67b5-4f65-8e03-33cdb9ce8320 to jean-christophe.xxxxxx@xxxx.fr. ERROR: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available. Stack trace:    at System.Net.Mail.SmtpConnection.ConnectAndHandshakeAsyncResult.End(IAsyncResult result)↓↓   at System.Net.Mail.SmtpTransport.EndGetConnection(IAsyncResult result)↓↓   at System.Net.Mail.SmtpClient.ConnectCallback(IAsyncResult result)↓↓--- End of stack trace from previous location where exception was thrown ---↓↓   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()↓↓   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)↓↓   at Qlik.NPrinting.Repo.Service.ReportPublishingService.<SendEmailAsync>d__19.MoveNext() in c:\Jws\workspace\NP-REL-17.5.0.0-BR-01-build\server\NPrinting\src\Repo\Service\ReportPublishingService.cs:line 563. 

       

      I put information here (name , smtp and default adress)

      if you know how resolve this problem

      thank you

        • Re: NPrinting 17 Problem send mail
          Lech Miszkiewicz

          this is not a NPrinting issue - it is SMTP server issue!


          If you put SMTP server information correct it may be antispam block from SMTP or some other settings.

          Talk to your SMTP admins.

           

          BTW - if you upgrade to newest NPrinting version you will have a "Test" property so tyou will be able to send a test e-mail. You will also have possibility of using SSL.

           

          If you are unsure if your SMTP server works use one of the "Dummy" servers to test it. For example: smtp4dev - Home

           

          Last thing - how big is your attachment - maybe it is to big to sent via email?

           

          cheers

          Lech

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