Sorry about the problems, you can test the connection to your service with the following url, replace with your server and port:
Should reply: "Welcome to your friendly GeoAnalytics servlet."
Are all services running correctly on the server? QGA Enterprise is required for on-premise geo calculations.
Thanks for the response, I tested the link and I'm getting a HTTP error. I attached an image of the services on the GeoAnalytics admin page, I see some of the services are grayed out and says not running. I've tried restarting them and I reinstalled the server but they remain grayed out. Do you know what might be preventing the services from running or where to start fault finding?