4 Replies Latest reply: May 25, 2011 12:47 PM by Ashfaq Mohammed RSS

    document cal counter Eror

    daoud hanna

      i bought 10 document cals and i assigned 9 users and now i deleted 5 users and see that they where disappeared from the document cals

       

      but the system still tels me that cals in use are 9 and i have on cal free and if i ad one more cal the system don't give me to ad more

      when i delete that last cal i goes back to 9

       

      how can i release these document cals or reset the document cals

       

      if i go to all the documents i had and count the named document clas one by one i had just 4 in use

        • document cal counter Eror
          Ashfaq Mohammed

          Hi,

           

          If you use only 4 users. Then reduce the number in assigned cals field.

           

          Count the number of cals assigned to all document

           

          check filed No. of Cals allocated to this document.

           

          If 2 users using document if this field have 4.

          Then you need to downgrade it to 2.

          by this your cal will be released.

           

          Hope that helped

          Regards

          ASHFAQ

            • document cal counter Eror
              daoud hanna

              thanks Ashfaq i notes that i forgot to down grade the number for the users i deleted yesterday

              so now i have 3 free users 7 allocated

              but if i count the allocated there is just 4

               

              now all the allocated fields are acurate but still i have missing 3 cals , any idea?

              • Re: document cal counter Eror
                daoud hanna

                thanks Ashfaq i notes that i forgot to down grade the number for the users i deleted yesterday

                so now i have 3 free users 7 allocated

                but if I count the allocated there is just 4

                 

                now all the allocated fields are correct but still I have missing 3 cals , any idea?

                  • document cal counter Eror
                    Ashfaq Mohammed

                    HI Hanna,

                     

                    I think you need to remove assigned cals. In the same tab.

                    There might be some users whoom you have authorized before.

                    But now you don't want them. For this reason  I suggest to remove assigned users to Document.

                    It the Unwanted user dosen't log in for the last 24 hours cal can be released immediately.

                    If not it will take 24 hours of time to remove that particular user.

                     

                    Note:- Care have to be taken that the user you wana remove should not be logged in for 24 hours.

                    From the time you removed it. Or else the counter will be reset from the last logon time till 24 hours.

                     

                    Hope that helps

                     

                    Regards

                    ASHFAQ