5 Replies Latest reply: Jan 10, 2018 11:15 AM by andy whitfield RSS

    Upgrade from Nprinting June 2017 to Nov 2017 failed

    Helga Wandel

      I tried upgrading NPrinting June 2017 Release to NPrinting Nov 2017 release in a virtual machine that has Win2012 Server as the guest OS. I started the upgrade with NPrinting Server, however that failed with error message "0x800713ec - Asia". The install log shows the following (not quite helpful) errors (see below). Googling this error suggests that it's a Windows error, but installing all the latest Windows updates into this VM did not help, same error.

       

      Does anybody know how to fix this issue?

       

      [18DC:1AF4][2018-01-10T14:35:42]i301: Applying execute package: NetFx462Redist, action: Install, path: C:\ProgramData\Package Cache\A70F856BDA33D45AD0A8AD035F73092441715431\redist\NDP462-KB3151800-x86-x64-AllOS-ENU.exe, arguments: '"C:\ProgramData\Package Cache\A70F856BDA33D45AD0A8AD035F73092441715431\redist\NDP462-KB3151800-x86-x64-AllOS-ENU.exe" /q /norestart /ChainingPackage "Qlik NPrinting Server November 2017" /log "C:\Users\QLIKSE~1\AppData\Local\Temp\Qlik_NPrinting_Server_November_2017_20180110143509_000_NetFx462Redist.log.html"'

      [18DC:1AF4][2018-01-10T14:36:11]e000: Error 0x800713ec: Process returned error: 0x13ec

      [18DC:1AF4][2018-01-10T14:36:11]e000: Error 0x800713ec: Failed to execute EXE package.

      [1988:18EC][2018-01-10T14:36:11]e000: Error 0x800713ec: Failed to configure per-machine EXE package.

      [1988:18EC][2018-01-10T14:36:11]i319: Applied execute package: NetFx462Redist, result: 0x800713ec, restart: None

      [1988:18EC][2018-01-10T14:36:11]e000: Error 0x800713ec: Failed to execute EXE package.

      [18DC:1AF4][2018-01-10T14:36:11]i351: Removing cached package: NetFx462Redist, from path: C:\ProgramData\Package Cache\A70F856BDA33D45AD0A8AD035F73092441715431\

      [18DC:1AF4][2018-01-10T14:36:11]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, resume: None, restart: None, disable resume: No

      [18DC:1AF4][2018-01-10T14:36:11]i330: Removed bundle dependency provider: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}

      [18DC:1AF4][2018-01-10T14:36:11]i352: Removing cached bundle: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, from path: C:\ProgramData\Package Cache\{18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}\

      [18DC:1AF4][2018-01-10T14:36:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, resume: None, restart initiated: No, disable resume: No

      [1988:18EC][2018-01-10T14:36:11]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart:  No