5 Replies Latest reply: Jan 12, 2018 2:53 AM by Kevork Seissian RSS

    Qlik sense Ipad

    Kevork Seissian

      Hey friends,

       

      I keep on getting session expired or connection lost error whether using the qliksense mobile app or any browser on the ipad.

       

      I have an ipad pro with ios version 11 and I have installed qlik sense server (November release).

       

      So please can anyone help me with this issue.

       

      Thanks,

      Kevork

        • Re: Qlik sense Ipad
          Simon Minifie

          Hi Kevork,

           

          This could be an issue with the SSL certificate. Do you have a trusted one installed, or is Sense still using the self signed one it created during install?

          IOS 11 really doesn't like untrusted certificates.

          Try switching Sense to http rather than https and see if you still have problems.

           

          Thanks,

          Simon

            • Re: Qlik sense Ipad
              Kevork Seissian

              Hey Simon,

               

              Yes you're right we are still on the self signed certificate created during installation.

               

              Are we obliged to get a new one?

               

              I have tried the https but i'm getting a certificate error.

               

              Thanks for your collaboration

              Kevork

                • Re: Qlik sense Ipad
                  Kevork Seissian

                  In addition, I have switched to http too, I am able to use the app but it keeps on giving me the error connection lost to qlik sense server refresh. It works for almost 1 min and back again session expired

                    • Re: Qlik sense Ipad
                      Simon Minifie

                      Hi Kevork,

                       

                      Ok, so that does seem like it's the self-signed certificate that is causing the issue. You are under no obligation to buy one, but browsers are clamping down on them in an effort to prevent fraud, so for ease, it's something you ishould consider.

                      There's a couple of settings in Sense that may help with the timeout. Main one in this case is in the Virtual Proxy -> Advanced setting. Adjust the Keep Alive timeout setting upwards to 120 or similar. It can help if the connection is slow.

                       

                      Thanks,

                      Simon

                        • Re: Qlik sense Ipad
                          Kevork Seissian

                          Hello Simon,

                           

                          I have realized that as long as i'm working,doing selections,shifting between sheets and touching the ipad I don't have an issue. But once i release or keep on analyzing (just viewing the dashboard), it gives me the error connection lost.

                          I have changed the keep alive timeout setting to be 120.

                           

                          Regards,

                          Kevork