7 Replies Latest reply: Jan 31, 2018 6:09 AM by Remya Sujith RSS

    QV log off

    Remya Sujith

      If user is not working for some time and after that when he click on the screen for refresh data, then QV is logged off with session timeout. Something like a STC/Bank Website.


      Is it possible to adjust the session time. !

        • Re: QV log off
          Marcus Sommer

          There is - within the qmc by system -- > YourServer and then I believe within the tab performance.

           

          - Marcus

          • Re: QV log off
            Gerardo García

            Hi Remya,

             

            There are options that you can try, these are really easy, let me explain:

             

            • In the tab Documents->User Documents->then select a Dashboard->server->performance
            • You can customize the Maximum Inactive Session Time and the Document Time out

             

            example.png

            Please let me if this works for you

            Best regards!

              • Re: QV log off
                Remya Sujith

                Hi,

                 

                I have changed the document time out and Maximum Inactive session time for the document, but still timeout occurs after 30mins.

                timeout.png

                  • Re: QV log off
                    Peter Cammaert

                    That is because you can set this timeout also globally in QMC->System->Setup->QlikView Servers->Your QlikView server->Performance->Sessions.

                    And now the catch: "the lowest value takes precedence", meaning that if your global setting (default = 1800 seconds) is lower than your document setting, that global setting will be applied. I guess this is because of a security consideration.

                     

                    You can read the QMC help on that setup page for more information.

                     

                    BTW Leave the Document Timeout value alone. It has nothing to do with Sessions per se, but determines when the QVS should throw this document out of memory.

                • Re: QV log off
                  Remya Sujith

                  Thank you for your reply.

                  Can we do this only for specific users.

                    • Re: QV log off
                      Gerardo García

                      Hi,

                       

                      If you mean that you need to customize the timeout for some users, that is not possible

                      What you can do is select the authorization tab and select the users that you need, here you can see the below image:

                      02.png

                       

                      Let me know if you have another question.

                      Regards!

                    • Re: QV log off
                      Remya Sujith

                      Still issue exists, users are getting log off issue after 20mins.