17 Replies Latest reply: Sep 5, 2018 10:56 AM by Juan Moreno RSS

    QMC is not working after successful installation

    zahid Rahim

      Dear Experts,

       

      We have successfully installed and using Qlik Test Server. Now on a separate machine we have installed QLIK Production Server after complete successful installation QMC page is not appearing neither on Production Machine itself nor from clients.

       

      Clients are seeing error message:

      This site can’t be reached

      On Server using the URL: https://qlik/qmc/

       

      This page can’t be displayed

       

      After clicking Fix Connection Problems, We saw error:

      The remote device or resource won't accept the connection          Detected

       

      We have tried both url: https://qlik/qmc/ https://localhost/qmc/

       

      Best Regards,

       

      Zahid Rahim

        • Re: QMC is not working after successful installation
          Shraddha Gajare

          did you check QlikSense Services? all the services are running?

          also check any error in Logs

            • Re: QMC is not working after successful installation
              zahid Rahim

              Yes, All services are running perfectly even after restart.

               

              Further can you please guide me to the log location as i could not find any logs.

                • Re: QMC is not working after successful installation
                  Shraddha Gajare

                  Logs at ProgramData/Qlik/Sense/Logs

                    • Re: QMC is not working after successful installation
                      zahid Rahim

                      Below are the few last lines from proxy\logs

                      360 20180117T132605.297+0500 ERROR QLIK System.Proxy.Proxy.Communication.Rest.ProxyRestClient 12 b7cb33da-4421-4b77-8b6c-59deb0995403 QLIK\Qservice When contacting https://localhost:4242/ No connection could be made because the target machine actively refused it 127.0.0.1:4242↵↓Unable to connect to the remote server    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)↵↓   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)↵↓   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)↵↓   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)↵↓   at Qlik.Sense.Common.Communication.REST.Client.WebClientEx.GetWebResponse(WebRequest request, IAsyncResult result)↵↓   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result) b7cb33da-4421-4b77-8b6c-59deb0995403

                      361 20180117T132605.297+0500 WARN QLIK System.Proxy.Proxy.Settings.SettingsHandler 9 5df44c80-912f-4942-8e73-bfd318df5596 QLIK\Qservice Could not contact local repository to retrieve proxy service settings No connection could be made because the target machine actively refused it 127.0.0.1:4242↵↓Unable to connect to the remote server    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)↵↓   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)↵↓   at Proxy.Communication.Rest.ProxyRestClient.CallSync[TR](String restCommand, RESTMethod method, Object jsonObject, IDictionary`2 additionalHeaders)↵↓   at Proxy.Communication.Rest.QrsRestClient.GetLocalProxyService()↵↓   at Proxy.Settings.SettingsHandler.TryRetrieveSettingsFor[T](Func`1 call, String resourceName) 5df44c80-912f-4942-8e73-bfd318df5596

                      362 20180117T132612.333+0500 ERROR QLIK System.Proxy.Proxy.Communication.Rest.ProxyRestClient 16 d9b06b4f-39ed-4cab-8ece-4d2df430e6eb QLIK\Qservice When contacting https://localhost:4242/ No connection could be made because the target machine actively refused it 127.0.0.1:4242↵↓Unable to connect to the remote server    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)↵↓   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)↵↓   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)↵↓   at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)↵↓   at Qlik.Sense.Common.Communication.REST.Client.WebClientEx.GetWebResponse(WebRequest request, IAsyncResult result)↵↓   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result) d9b06b4f-39ed-4cab-8ece-4d2df430e6eb

                      363 20180117T132612.333+0500 WARN QLIK System.Proxy.Proxy.Settings.SettingsHandler 7 ccff8bf2-68d0-4565-8be1-ffd5783d8520 QLIK\Qservice Could not contact local repository to retrieve local server node configuration No connection could be made because the target machine actively refused it 127.0.0.1:4242↵↓Unable to connect to the remote server    at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)↵↓   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)↵↓   at Proxy.Communication.Rest.ProxyRestClient.CallSync[TR](String restCommand, RESTMethod method, Object jsonObject, IDictionary`2 additionalHeaders)↵↓   at Proxy.Communication.Rest.QrsRestClient.GetLocalServerNodeConfiguration()↵↓   at Proxy.Settings.SettingsHandler.TryRetrieveSettingsFor[T](Func`1 call, String resourceName) ccff8bf2-68d0-4565-8be1-ffd5783d8520

                • Re: QMC is not working after successful installation
                  Siddharth Sheshadri

                  Is it only QMC? Can you open the hub?

                    • Re: QMC is not working after successful installation
                      zahid Rahim

                      BOTH, HUB also giving same issue.

                        • Re: QMC is not working after successful installation
                          Siddharth Sheshadri

                          Did it ever work?

                           

                          Did you make any changes to the proxy settings?

                          If you are using a proxy, make sure the "bypass proxy server for local address" option is checked.

                           

                          It might be that the QPS is trying to use the regular way and your internet works differently.

                           

                          Capture.PNG

                            • Re: QMC is not working after successful installation
                              zahid Rahim

                              No it never worked after the installation.

                               

                              I have disabled the proxy server and also matched the setting with my other running server.

                                • Re: QMC is not working after successful installation
                                  Siddharth Sheshadri

                                  Did you change the proxy settings now? If so, try restarting the Qlik services.

                                   

                                  Otherwise, do you have IIS or skype installed on the server?

                                   

                                  Try this in CMD: This will check which service is running on which port.

                                   

                                  C:/> netstat -anob >%USERPROFILE%\ports.txt

                                   

                                  C:/> start %USERPROFILE%\ports.txt

                                   

                                  The above 2 commands will open a .txt file.

                                   

                                  Check which "PID" is listening to port 443. Then open task manager and go to "Details" sections. Find the PID which is listening on port 443.

                                  If it is anything other than QlikSense proxy service, there is your problem.

                                    • Re: QMC is not working after successful installation
                                      zahid Rahim

                                      Dear Siddharth,

                                       

                                      Proxy Settings are: Automatically Detect setting is checked, rest everything is unchecked and i have tried restarting server.

                                       

                                      Further first command is not giving anything the second command generated pots.txt file.

                                       

                                       

                                       

                                      Active Connections

                                       

                                       

                                        Proto  Local Address          Foreign Address        State           PID

                                        TCP    0.0.0.0:135            0.0.0.0:0              LISTENING       704

                                        RpcSs

                                      [svchost.exe]

                                        TCP    0.0.0.0:445            0.0.0.0:0              LISTENING       4

                                      Can not obtain ownership information

                                        TCP    0.0.0.0:3003           0.0.0.0:0              LISTENING       2256

                                      [node.exe]

                                        TCP    0.0.0.0:3389           0.0.0.0:0              LISTENING       1780

                                        TermService

                                      [svchost.exe]

                                        TCP    0.0.0.0:4900           0.0.0.0:0              LISTENING       3240

                                      [node.exe]

                                        TCP    0.0.0.0:9028           0.0.0.0:0              LISTENING       2516

                                      [node.exe]

                                        TCP    0.0.0.0:9031           0.0.0.0:0              LISTENING       2888

                                      [node.exe]

                                        TCP    0.0.0.0:9032           0.0.0.0:0              LISTENING       1736

                                      [node.exe]

                                        TCP    0.0.0.0:9098           0.0.0.0:0              LISTENING       2212

                                      [node.exe]

                                        TCP    0.0.0.0:47001          0.0.0.0:0              LISTENING       4

                                      Can not obtain ownership information

                                        TCP    0.0.0.0:49152          0.0.0.0:0              LISTENING       408

                                      [wininit.exe]

                                        TCP    0.0.0.0:49153          0.0.0.0:0              LISTENING       784

                                        eventlog

                                      [svchost.exe]

                                        TCP    0.0.0.0:49154          0.0.0.0:0              LISTENING       848

                                        Schedule

                                      [svchost.exe]

                                        TCP    0.0.0.0:49155          0.0.0.0:0              LISTENING       512

                                      [services.exe]

                                        TCP    0.0.0.0:49156          0.0.0.0:0              LISTENING       1824

                                        PolicyAgent

                                      [svchost.exe]

                                        TCP    0.0.0.0:49159          0.0.0.0:0              LISTENING       520

                                      [lsass.exe]

                                        TCP    127.0.0.1:4432         0.0.0.0:0              LISTENING       436

                                      [postgres.exe]

                                        TCP    127.0.0.1:49599        127.0.0.1:4444         SYN_SENT        5104

                                      [Engine.exe]

                                        TCP    172.16.1.46:139        0.0.0.0:0              LISTENING       4

                                      Can not obtain ownership information

                                        TCP    172.16.1.46:3389       172.16.1.35:53465      ESTABLISHED     1780

                                        TermService

                                      [svchost.exe]

                                        TCP    172.16.1.46:49598      172.16.1.46:4242       SYN_SENT        596

                                      [node.exe]

                                        TCP    192.168.1.109:139      0.0.0.0:0              LISTENING       4

                                      Can not obtain ownership information

                                        TCP    192.168.1.109:49161    216.58.205.138:443     TIME_WAIT       0

                                        TCP    192.168.1.109:49162    216.58.205.131:443     TIME_WAIT       0

                                        TCP    192.168.1.109:49164    216.58.205.131:443     TIME_WAIT       0

                                        TCP    192.168.1.109:49330    216.58.205.131:443     ESTABLISHED     2588

                                      [chrome.exe]

                                        TCP    192.168.1.109:49331    216.58.205.138:443     ESTABLISHED     2588

                                      [chrome.exe]

                                        TCP    192.168.1.109:49368    216.58.205.131:443     ESTABLISHED     2588

                                      [chrome.exe]

                                        TCP    [::]:135               [::]:0                 LISTENING       704

                                        RpcSs

                                      [svchost.exe]

                                        TCP    [::]:445               [::]:0                 LISTENING       4

                                      Can not obtain ownership information

                                        TCP    [::]:3003              [::]:0                 LISTENING       2256

                                      [node.exe]

                                        TCP    [::]:3389              [::]:0                 LISTENING       1780

                                        TermService

                                      [svchost.exe]

                                        TCP    [::]:4900              [::]:0                 LISTENING       3240

                                      [node.exe]

                                        TCP    [::]:9028              [::]:0                 LISTENING       2516

                                      [node.exe]

                                        TCP    [::]:9031              [::]:0                 LISTENING       2888

                                      [node.exe]

                                        TCP    [::]:9032              [::]:0                 LISTENING       1736

                                      [node.exe]

                                        TCP    [::]:9098              [::]:0                 LISTENING       2212

                                      [node.exe]

                                        TCP    [::]:47001             [::]:0                 LISTENING       4

                                      Can not obtain ownership information

                                        TCP    [::]:49152             [::]:0                 LISTENING       408

                                      [wininit.exe]

                                        TCP    [::]:49153             [::]:0                 LISTENING       784

                                        eventlog

                                      [svchost.exe]

                                        TCP    [::]:49154             [::]:0                 LISTENING       848

                                        Schedule

                                      [svchost.exe]

                                        TCP    [::]:49155             [::]:0                 LISTENING       512

                                      [services.exe]

                                        TCP    [::]:49156             [::]:0                 LISTENING       1824

                                        PolicyAgent

                                      [svchost.exe]

                                        TCP    [::]:49159             [::]:0                 LISTENING       520

                                      [lsass.exe]

                                        TCP    [::1]:4432             [::]:0                 LISTENING       436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49172            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49251            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49253            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49254            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49255            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:4432             [::1]:49256            ESTABLISHED     436

                                      [postgres.exe]

                                        TCP    [::1]:49172            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [::1]:49251            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [::1]:49253            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [::1]:49254            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [::1]:49255            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [::1]:49256            [::1]:4432             ESTABLISHED     500

                                      [Repository.exe]

                                        TCP    [fe80::2053:65b0:ee70:e70a%12]:49596  [fe80::2053:65b0:ee70:e70a%12]:4242  SYN_SENT        4424

                                      [Printing.exe]

                                        UDP    0.0.0.0:500            *:*                                    848

                                        IKEEXT

                                      [svchost.exe]

                                        UDP    0.0.0.0:4500           *:*                                    848

                                        IKEEXT

                                      [svchost.exe]

                                        UDP    0.0.0.0:5353           *:*                                    2588

                                      [chrome.exe]

                                        UDP    0.0.0.0:5353           *:*                                    2588

                                      [chrome.exe]

                                        UDP    0.0.0.0:5353           *:*                                    2588

                                      [chrome.exe]

                                        UDP    0.0.0.0:5353           *:*                                    2588

                                      [chrome.exe]

                                        UDP    0.0.0.0:5355           *:*                                    988

                                        Dnscache

                                      [svchost.exe]

                                        UDP    172.16.1.46:137        *:*                                    4

                                      Can not obtain ownership information

                                        UDP    172.16.1.46:138        *:*                                    4

                                      Can not obtain ownership information

                                        UDP    192.168.1.109:137      *:*                                    4

                                      Can not obtain ownership information

                                        UDP    192.168.1.109:138      *:*                                    4

                                      Can not obtain ownership information

                                        UDP    [::]:500               *:*                                    848

                                        IKEEXT

                                      [svchost.exe]

                                        UDP    [::]:4500              *:*                                    848

                                        IKEEXT

                                      [svchost.exe]

                                        UDP    [::]:5353              *:*                                    2588

                                      [chrome.exe]

                                        UDP    [::]:5353              *:*                                    2588

                                      [chrome.exe]

                                        UDP    [::]:5355              *:*                                    988

                                        Dnscache

                                      [svchost.exe]

                                        UDP    [::1]:52783            *:*                                    436

                                      [postgres.exe]