We need more information.
Are you not able to see this button? If not please post a screenshot.
What version/SR of NPrinting 17? You need t be on 17.2.2 at least, although at this time November 2017 is highly recommended. Note that the add-on and server versions must match exactly.
HTH - Daniel.
Try by pressing CTRL+F5 to reload the access point web page.
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.
Since you are on QlikView Server 11.20 SR15 you may be encountering this known issue (from NPrinting 17.6 release notes):
On-Demand objects do not appear in Access Point
After performing an upgrade to QlikView 11.20 SR15 or SR16, you must add the missing mime types to make the On-Demand add-on work.
To add the two new mime types in the QMC:
1. In the QMC, open the System tab.
2. Click Setup.
3. Expand the QlikView Web Server node.
4. Click on QVWS@YourServer.
5. Click the Web tab.
6. In the Mime Types section, the click the green + button in the upper right corner.
7. Add the following rows:
.JSON in the Extension column and application/json in the Content column
.TTF in the Extension column and
This problem does not occur with new installations of QlikView 11.20 SR15 or SR16.
Here are some screenshots:
Click Apply and then Ctrl+F5 on the QlikView AccessPoint.
Let us know if this resolves your issue.
HTH - Daniel.