Just to be clear, they've taken a snapshot of the dev server, placed that on a new server and are calling it live?
If that is the case, then certificates and everything would have been copied across, so am not surprised you are seeing issues.
A better approach would have been to take a snapshot of the dev repository, done a fresh Sense install on the live box, and then imported the dev repository into live. That way, the live server would have its own config and certificates, but will also contain the apps and objects from the dev server.
If you want to create a second server like a development environment there´re some ways to create:
- Stand Alone with new test license;
- Multi-node with load balance;
Anyway, the process to copy a VM and start it´s not supported from Qlik and has some problems as simon.minifie mentioned.
I guess that you want to read the articles from (agigliotti) and understand what the customer really wants.