8 Replies Latest reply: Feb 12, 2018 6:03 AM by Ruggero Piccoli RSS

    NPrinting  Connection from QlikSense

    RESHMA MARIA

      Hi,

       

      I am getting the below 2 errors when I am creating an NPrinting connection from Sense.

       

      The Proxy Address, Sense App ID and Identity can be used for a connection to a Qlik Sense Engine.

       

      All Qlik Sense Engines are reachable from the Qlik NPrinting Engine computers.

       

      Can anyone share some light on these?

        • Re: NPrinting  Connection from QlikSense
          Ruggero Piccoli

          Hi,

           

          First resolve the issue with the certificates that appears before the others, that run the verification again.

           

          When you see errors on after pressing the run verification button, solve them in the order they appears and run a new verification after each error is solved. This is because the errors from the second could be consequences of the first one.

           

           

          Best Regards,

          Ruggero

          ---------------------------------------------

          When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

            • Re: NPrinting  Connection from QlikSense
              RESHMA MARIA

              How to check the below point?

               

              Verify that the Qlik Sense proxy address is correct and no firewalls are preventing the Qlik NPrinting Engine from reaching the Qlik Sense Engine service.

                • Re: NPrinting  Connection from QlikSense
                  RESHMA MARIA

                  I got the below error from Nprinting engine log.

                  *** PerformDiagnosis found a problem: The remote server returned an error: (403) Forbidden.

                   

                  How can I resolve this?

                    • Re: NPrinting  Connection from QlikSense
                      Ruggero Piccoli

                      Be sure that your firewall is configured to allow connections on the ports used by Qlik NPrinting Ports ‒ Qlik NPrinting

                      Be sure to have used the correct Sense proxy address.

                       

                      Best Regards,

                      Ruggero

                      ---------------------------------------------

                      When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

                        • Re: NPrinting  Connection from QlikSense
                          RESHMA MARIA

                          Hi,


                          my issue got resolved when I installed the certificate after modifying the NPrinting service log on as my id. But when I keep the service account log on (which is the actual case) i am getting certificate error. Service account in a non-interactive id. What should I do?

                            • Re: NPrinting  Connection from QlikSense
                              Ruggero Piccoli

                              This means that the account that is not working has not all the rights that are requested to connect Qlik NPrinting to Qlik Sense. Refer to Connecting Qlik NPrinting with Qlik Sense ‒ Qlik NPrinting, all requirements are listed there.

                               

                              On the other side your personal account has these requirements so it works.

                               

                               

                              Best Regards,

                              Ruggero

                              ---------------------------------------------

                              When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

                                • Re: NPrinting  Connection from QlikSense
                                  RESHMA MARIA

                                  Hi,

                                   

                                  I had referred to the link you mentioned. But I couldn't spot what rights the service account is missing. Could you please help me understand it better?

                                    • Re: NPrinting  Connection from QlikSense
                                      Ruggero Piccoli

                                      Hi Maria,

                                       

                                      Needed rights are listed in the help site page. Check them one by one to be sure your account has all.

                                      A second suggestion is to check the Qlik NPrinting logs Logging ‒ Qlik NPrinting in order to see if there are specific error messagges.

                                       

                                      Best Regards,

                                      Ruggero

                                      ---------------------------------------------

                                      When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.