4 Replies Latest reply: Feb 15, 2018 4:02 AM by Ruggero Piccoli RSS

    Nprinting scheduler certificate issue

    thomas le gall

      Hi everyone,

       

      I just installed NPrinting and Qlik Sense, everything works fine but one important function does not work :

       

      I have an issue when running an nprinting task publishing to the hub.

       

      I installed the certificates as requested (no password, secret key, etc.) with the domain user running both NPrinting and Qlik Sense server services, Qlik Sense and Nprinting users are domain users, I can do evertyhing but publish to the hub.

       

      The scheduler log gives :

       

      Qlik.NPrinting.Repo 17.6.0.0 Qlik.NPrinting.Repo.Service.ReportPublishingService 20180207T100357.617+01:00 WARN "MACHINENAME" Nprinting Task Identity 0 0 0 0 0 0 0 0 Cannot publish to Sense Hub: Qlik Certificate for Sense not found in My CurrentUser


      Have anyone already encountered the issue ?

      I tried reinstallating certificates giving the nprinting machine name as full domain name, without success.


      Thanks for your help,

      Regards,

      Thomas


        • Re: Nprinting scheduler certificate issue
          Bruno Martins-Lêdo

          Hi,

           

          I have the same problem, I can connect to Qlik Sense HUB for créate my report. I have install the Qlik Sense certificate with the service user who is root admin in Qlik Sense.

          The report is deployed in NewStand and in the directory but not into the HUB, I don't understand why.

           

          Can you help us please ?

           

          Regards,
          Bruno

          • Re: Nprinting scheduler certificate issue
            Ruggero Piccoli

            Hi,

             

            First there is a bug about this that will be solved with next release February 2018. It will be available soon.

            Qlik NPrinting was unable to load certificates to publish to Qlik Sense Hub if the casing was different for the certificate's issuer name and the configured address in the Hub destination (e.g. issuer sense.MyDomain.com, hub https://sense.mydomain.com). This prevented certificates from being loaded and caused failure in the publish to hub function with the message "Qlik Certificate for Sense not found in My CurrentUser".

             

            Please check also all the other requirements visible in the page https://help.qlik.com/en-US/nprinting/November2017/Content/AdministeringQVNprinting/SetHubDestination/Hub-destination.ht…?

            For example, "Recipients must be Windows domain users configured in both Qlik NPrinting and Qlik Sense".


            Be sure also that you followed the instructions in https://help.qlik.com/en-US/nprinting/November2017/Content/DeployingQVNprinting/NPrinting-with-Sense.htm.

             

             

            Best Regards,

            Ruggero

            ---------------------------------------------

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              • Re: Nprinting scheduler certificate issue
                thomas le gall

                Hi Ruggero,

                 

                Thanks for your input.

                Could you please provide the document from which you got this quotation ?

                What is the workaround then ? Use a former QS/NP version ?

                 

                Thanks for your help,

                Thomas

                  • Re: Nprinting scheduler certificate issue
                    Ruggero Piccoli

                    Hi,

                     

                    The quotation comes from the February 2018 Release Notes.

                    You can download the setups of Qlik NPrinting February 2018 and update your installation.

                     

                     

                    Best Regards,

                    Ruggero

                    ---------------------------------------------

                    When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.