5 Replies Latest reply: Feb 13, 2018 6:29 AM by Ruggero Piccoli RSS

    issue with NPrinting 17.6

    Ali Hijazi

      Hello

      got the following chart in Qlik Sense:

      radar.PNG

      this displays avg of numbers related to several Submission IDs

      Now in Nprinting I'm creating a page for each value of the Submission  ID column

      Now for some of the submission id values the chart's image is not displayed; and this behavior is random i.e. some time for the same selection the graph is rendered in Nprinting and sometimes it is not

      check attached excel file to see the output of NPrinting

        • Re: issue with NPrinting 17.6
          Ruggero Piccoli

          Hi,

           

          What version of Qlik NPrinting are you using?

          Did you checked the Qlik NPrinting logs?

          The Excel example shows a blank image for the ID 11281. Has it data in Sense?

           

           

          Best Regards,

          Ruggero

          ---------------------------------------------

          When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

            • Re: issue with NPrinting 17.6
              Ali Hijazi

              I'm using latest version 17.6

              where are log files located?

              yes the 11281 has data in qlik sense

              and sometimes when I generate the report in NPrinting the chart is drawn and sometimes shows a blank image

              the problem is that this behavior is random

                • Re: issue with NPrinting 17.6
                  Ruggero Piccoli

                  About logs check the page http://help.qlik.com/en-US/nprinting/November2017/Content/AdministeringQVNprinting/Logging/Logging.htm

                  Please open log files and check if there are error messages.

                    • Re: issue with NPrinting 17.6
                      Ali Hijazi

                      the following is an piece of logs logged during the creation/generation of the report:

                      Engine.Navigator.QlikSense.SDK 1.0.0.0 Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseBaseContentRequestResolver`1[[Qlik.Reporting.Engine.Messages.Requests.ImageNodeRequest, Qlik.Reporting.Engine.Messages, Version=2.7.1.17285, Culture=neutral, PublicKeyToken=0f12475411058ae5]] 20180207T162546.674+01:00 ERROR NPRINT17TST 0 0 0 0 0 0 0 0 ERROR : Object reference not set to an instance of an object. STACK :    at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.<>c__DisplayClass56.<GetSheetAndCell>b__54(SheetCell cell)↵↓   at System.Linq.Enumerable.WhereListIterator`1.MoveNext()↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.GetSheetAndCell(IGenericObject sheetObject, IEnumerable`1 sheets, SheetCell& containingCell)↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.GetWidthAndHeight(IGenericObject sheetObject, IEnumerable`1 sheets, Int32 screenWidth, Int32 screenHeight)↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.ExportToImage(IGenericObject sheetObject, SenseApp app, Dictionary`2 propertyValues, Int32 width, Int32 height, Int32 dpi, Double zoom, KeepAspectRatioStrategy keepAspectRatioStrategy, FallbackStrategy fallbackStrategy)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.SheetObjectImageNodeRequestResolver.Resolve(SenseApp doc, ImageNodeRequest request, GenericObject visualizationBase)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseContentRequestResolver`2.Resolve(SenseApp doc, TRequest request, IQixClassBase IGenericObject)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseBaseContentRequestResolver`1.Resolve(SenseApp doc, IContentRequest request, IQixClassBase senseObject) in CONNECTIONSTRING : navigator=qliksense;proxyurl=https://sensetst/;appid=19507acb-2a1a-44d7-85bb-704ce65a57f5;identity=murex-com\nprintinguser

                      Engine.Navigator.QlikSense.SDK 1.0.0.0 Engine.Navigator.QlikSense.SDK.SenseNavigator 20180207T162546.674+01:00 WARN NPRINT17TST 0 0 0 0 0 0 0 0 Content request 80107c1c-e04b-4f6a-8b5d-24e21a8a607c: resolution ended unsuccessfully with exception System.Exception: Object reference not set to an instance of an object.

                        • Re: issue with NPrinting 17.6
                          Ruggero Piccoli

                          Hi,

                           

                          We suppose you are using an unsupported widget. Please verify the requirements in the page Creating a report using Qlik Sense third-party extensions ‒ Qlik NPrinting.

                           

                          Best Regards,

                          Ruggero

                          ---------------------------------------------

                          When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.