1 Reply Latest reply: Apr 3, 2018 10:55 AM by Marco Imperiale RSS

    Facebook insights page data in Cloud

    Manel Guillen

      Hi,

      I'm trying to retrieve data from Facebook insights. When I ask for post information I have no problem, but when I try to get information from a page I have the error message: "There was an error retrieveng page_fans_insights.... This method must be called with a Page Access Token..."

      Does anybody know how I should do the connection?

      I use standard connection with cloud sense

       

      Thanks in advance

        • Re: Facebook insights page data in Cloud
          Marco Imperiale

          Hi, welcome in my club!!!

           

          https://qliksupport.force.com/articles/000046045

           

          Description

          Facebook announced some changes to our Developer Offerings and some upcoming breaking changes as part of v2.11 of the API. These changes came into effect on 06/02. As a result, the user will still be able to authenticate but will not be able to retrieve any data as for getting page / insights it is now required to use a Page Access Token matching that page.

           

          Error message that you can probably find in logs:  This method must be called with a Page Access Token

           

          This is a known issue affecting all version of Web Connectors. Bug ID: QCWPI-742

          NOTE: R&D is currently trying to resolve this