7 Replies Latest reply: May 16, 2018 9:12 PM by Kanis Chan RSS

    Qlik Sense Installation fail

    Kanis Chan

      I was using Qlik Sense Desktop 2017 Sep. Yesterday, I tried to upgrade to 2018 Feb, but failed.

      Then, I tried to install both 2017 Sep and 2018 Feb version, but failed.


      Below is part of the log. Could anyone advise how I can resolve this? Thanks

       

      MSI (s) (BC:44) [11:13:55:490]: Note: 1: 1708

      MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

      MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

      MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

      MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

      MSI (s) (BC:44) [11:13:55:490]: Product: Qlik Sense Desktop -- Installation failed.

       

      MSI (s) (BC:44) [11:13:55:491]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 12.5.2. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

       

      MSI (s) (BC:44) [11:13:55:558]: Deferring clean up of packages/files, if any exist

      MSI (s) (BC:44) [11:13:55:559]: MainEngineThread is returning 1603

      MSI (s) (BC:D8) [11:13:55:564]: RESTART MANAGER: Session closed.

      MSI (s) (BC:D8) [11:13:55:564]: No System Restore sequence number for this installation.

      === Logging stopped: 3/8/2018  11:13:55 ===

      MSI (s) (BC:D8) [11:13:55:565]: User policy value 'DisableRollback' is 0

      MSI (s) (BC:D8) [11:13:55:565]: Machine policy value 'DisableRollback' is 0

      MSI (s) (BC:D8) [11:13:55:565]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (BC:D8) [11:13:55:565]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (BC:D8) [11:13:55:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (BC:D8) [11:13:55:566]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (BC:D8) [11:13:55:566]: Restoring environment variables

      MSI (s) (BC:D8) [11:13:55:567]: Destroying RemoteAPI object.

      MSI (s) (BC:18) [11:13:55:567]: Custom Action Manager thread ending.

      MSI (c) (FC:98) [11:13:55:568]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (FC:98) [11:13:55:569]: MainEngineThread is returning 1603

      === Verbose logging stopped: 3/8/2018  11:13:55 ===