2 Replies Latest reply: Mar 13, 2018 1:57 AM by Anjali Ahlawat RSS

    Call Age for weekdays

    Anjali Ahlawat

      Hi All,

       

      I want to calculate call age i.e some ageing bucket where I specify the ageing of my ticket using the formula

       

      eg- today() - ticketsubmitdate

       

      but now, I want to calculate it by excluding weekends i.e Saturday n Sundays.

       

      I tried network days too but that didn't help. Please let me know if anyone knows this. thanks.