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I am attempting to upgrade a customers Sense Site from June 2017 to February 2018. I am logged in as the service account.
Following the entry of the Service credential password and clicking next, I got an error "Service User Validation Failed".
1. the enter password is correct
2. the user is a member of the local administrators group
3. the user is a member of a Qlik Sense Services user group which has logon as a services privileges.
4. I have also to run the upgrade as my account, but get the same issue.