3 Replies Latest reply: Mar 15, 2018 7:45 AM by andy whitfield RSS

    Urgent Help required: service user validation failed

    andy whitfield

       

      I am attempting to upgrade a customers Sense Site from June 2017 to February 2018. I am logged in as the service account.

       

      Following the entry of the Service credential password and clicking next, I got an error "Service User Validation Failed".

      1. the enter password is correct
      2. the user is a member of the local administrators group
      3. the user is a member of a Qlik Sense Services user group which has logon as a services privileges.
      4. I have also to run the upgrade as my account, but get the same issue.

      best regards

      Andy