6 Replies Latest reply: Jul 31, 2018 7:40 AM by Bala Bhaskar RSS

    User is not authenticated - QlikSense Login Error

    Mayura Amonkar

      Hi,

       

      Can someone please help me with the below issue?

       

      Currently my users are facing 'The following user is not authenticated' issue while logging on the Qliksense hub.

      But few months back the same users were able to login and access the dashboards. Since then no changes have been done on QMC side by us.

       

      I have checked the below points:

      • User belongs to the same LDAP domain, which gets refreshed every day.
      • User access allocation is given to these users-ALLOCATED status.
      • Few of the users from same domain can log in into the hub without any issues.

       

      Any help/suggestions would be greatly appreciated.

       

      Thank you...

      -Mayura