6 Replies Latest reply: May 30, 2018 10:10 AM by Andres Garcia RSS

    Count Missed chats outside Business Hours

    Andres Garcia

      Hi Experts,

       

       

      I need to accomplish the following but I am facing some issues.

       

      1. Start Shift : 06:00:00

      2. End Shift: 16:00:00

      3. I need to count missed chats, if the chat arrived outside the shifts, should be categorized as OOO, if the chat was missed within business hours should be categorized as Missed chat.

       

       

      How can I accomplish that?

       

       

      Thanks in advanced.