2 Replies Latest reply: Feb 23, 2012 11:04 AM by Philip Doyne RSS

    Lost user assigned cals info

      Hi,

       

      today all users are lost from ‘Assigned Users Cal’  without any of Administrators change anythink.(Dynamic Allocation is Disable)

      How can restore to previous status?

      The version of server is 8.50.6299.5 and the license info now show

       

      Named User CALs: 0 assigned (181 in License)

       

       

       

      thanks,

       

      Apostolis

        • Re: Lost user assigned cals info
          Vimal Kumar Subramaniam

          Hi,

           

          We also faced the same issue,all the users in the Assigned CALs got deleted without doing any system changes.

          Appreciate if someone helps us by telling "how to restore them?" and "why it happens?"

           

          Thanks,

          Vimal

            • Lost user assigned cals info
              Philip Doyne

              A problem I have seen is CAL's disappering on the reboot of a server.

               

              The normal solution is to delete all pgo files in the Root Folder (User Docs Folders)

              AND the copies that exist in Program Data\QlikTech\QlikView Server.

              Before you do this you must stop all 5 (or 6 depending on version).

               

              It is important you delete both sets as they recreate from each other.

              Also important you stop the services so that they are not in use and are deleted properly.

               

              Restarting the services will recreate the files and you then reallocate the CAL's to the document.  They should now stay following a reboot.

               

              I have 1  client where this appears not to have worked but I have more where it has fixed the issue.

              Good luck  Philip