4 Replies Latest reply: Jul 11, 2011 8:45 PM by David Rowe RSS

    Label/Expression syntax

      This is giving me fits, I have a Field, Response_Time, that is bucketed into different SLA time brackets (Live, Electronic and Other) from a call center application. I have an IF Expression statement working to select/count the call data according to the dynamic GetFieldSelection(xxxxxx)  but can't get the Expression Label to work dynamically for the heading.

       

      =if(GetfieldSelections(Call_Source)='Live','< 1 minute') works But extending it with another If like the Data selects doesn't.

       

      =if(GetFieldSelections(Call_Source)='Live','< 1 minute'), if(GetFieldSelections(Call_Source)='Electronic','< 5 minutes'), if(GetFieldSelections(Call_Source)='Other','< 7 minutes'),

       

      Thanks

      David Rowe