In order to utilize document cals just follow the steps mentioned below.
1) go to QEMC --> Document tab --> user document --> select a document
to the right pane go to Document cal tab --> and in document cal session
inNumber of CALs allocated to this Document enter cals you wana assign also select Allow dynamic CAL assignment.
By this you can use your document Cals.
Hope it helps
Can you send us the screenshots of Document cals tab's.
so that we can exactly let you know the cause.
As per my analysis I think that you already assign a cal to this Document and you want some other user even to get access on the same document.
If you have free cals assign cal and check the result.
If not you may propabaly required to purchase some new license.
Hope that helps
As when you do with the Named User CALs, the Document CALs must be assigned to users in the form DOMAIN\USERNAME as returned by the function OSUser(). Try that in a text object to see what is QlikView server actually returning.
By the way, are those users able to log into the Accesspoint? If yes, what do they see in the "Logged in as" field in the top right of the page?
Hope that helps.