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In addition to what Emma says in order to get a license from Server, note the following:
- User must have a license assigned to its DOMAIN\USERNAME (using this notation)
- License lease must be allowed in Server: QEMC, System, Licenses, Client Access Licenses (CALs), Allow License Lease
- User must not have any other client open against server in any other computer, VPN, Plugin, Ajax, etc. To see if the user has a license assigned and used, go to QEMC, System, Licenses, Client Access Licenses (CALs), Assigned CALs and History tabs
- If the license is a Named CAL, his copy of QlikView Desktop must not have any license number (Settings menu, User Preferences, License, Clear License Information.
Hope that helps.