1 Reply Latest reply: Feb 21, 2012 1:55 PM by Dan Heller RSS

    QV10 SR4 IE Plugin crashes when closing

    Andreas Karlsson

      Hi folks,

      I have a server on which I now have installed QV10 SR4 Server. I first removed the old QV10 server that ran there.

      I have made sure to install the new IEPlugin.

      Now when I open any document on the server in IE8 and IE9 using the IEPlugin, then open another tab, then going back to the first tab and closing that one down. There is a pop-up fired telling me "Internet Explorer has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

       

      I found that bug in the release notes of SR2 - its stated that it is solved....

      http://community.qlik.com/servlet/JiveServlet/previewBody/1893-102-1-1888/QlikView%2010.00%20build%208935%20SR2%20GA%20Release%20Notes.pdf

       

       

      I tried on 4 different computers and they all report the same error.

       

      The server log shows nothing.

      The client side windows event log shows one error and one information event as pasted below

      Anyone got any suggestion?

      This erroneous behaviour is now stopping this customer to upgrade its 300 users to QV10.

      /Andy

       

       

       

      **************

      Error:

      Faulting application name: iexplore.exe, version: 8.0.7600.16930, time stamp: 0x4eeae23b

      Faulting module name: QlikOcx.ocx_unloaded, version: 0.0.0.0, time stamp: 0x4f01dbca

      Exception code: 0xc0000005

      Fault offset: 0x6472b4f0

      Faulting process id: 0x15d8

      Faulting application start time: 0x01ccf00a0a4bf0a6

      Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

      Faulting module path: QlikOcx.ocx

      Report Id: 59cd5ce6-5bfd-11e1-ba4a-a4badbfea688

       

      Details:

      iexplore.exe
      8.0.7600.16930
      4eeae23b
      QlikOcx.ocx_unloaded
      0.0.0.0
      4f01dbca
      c0000005
      6472b4f0
      15d8

        **************

       

      and

      ****************************

      Information:

       

      Fault bucket 2788868833, type 5

      Event Name: BEX

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: iexplore.exe

      P2: 8.0.7600.16930

      P3: 4eeae23b

      P4: QlikOcx.ocx_unloaded

      P5: 0.0.0.0

      P6: 4f01dbca

      P7: 6472b4f0

      P8: c0000005

      P9: 00000008

      P10:

       

      Attached files:

      C:\Users\aka\AppData\Local\Temp\WERC207.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\aka\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_71b0feaa278f11ed28f4b737a70205b5410797c_06cbde2f

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 59cd5ce6-5bfd-11e1-ba4a-a4badbfea688

      Report Status: 0

       

      Details:

       

      2788868833
      5
      BEX
      Not available
      0
      iexplore.exe
      8.0.7600.16930
      4eeae23b
      QlikOcx.ocx_unloaded
      0.0.0.0
      4f01dbca
      6472b4f0
      c0000005
      00000008
      C:\Users\aka\AppData\Local\Temp\WERC207.tmp.WERInternalMetadata.xml
      C:\Users\aka\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_71b0feaa278f11ed28f4b737a70205b5410797c_06cbde2f
      0
      59cd5ce6-5bfd-11e1-ba4a-a4badbfea688
      0
        • Re: QV10 SR4 IE Plugin crashes when closing
          Dan Heller

          Here’s the response from QlikTech (2/20/2012):

           

          Bug ID is 44771.

          Your recent support case as described below has now been confirmed by our Issue Analysis team as a bug, ID 44771.

          Due to uncertainties regarding potential related problems and program priorities we cannot guarantee a fix date at this time.

           

          Hopefully, they will have a fix for this soon!

           

          Thanks,

          Dan