3 Replies Latest reply: Apr 27, 2012 9:02 AM by John Dennehy RSS

    Failed to retrieve CAL configuration from QlikView Server

    John Dennehy

      Hi

       

      When using a controled stop and restart of the QlikView Server service, we are losing our User and Document CAL details.

       

      We are running QV10 SR4 server on a 64-bit 4GB 2008 windows 2008 R2 Enterprise server  

       

      The error 'System.Exception: Failed to retrieve CAL configuration from QlikView Server' is reported in the applition error log.

       

      I have seen previous discussions with access denied problems running SR4 as this has only started to occur following an upgrade to this version - has anyone experienced losing the user details when the service is stopped or possible causes?

       

      Many thanks

      John