6 Replies Latest reply: Sep 19, 2012 8:47 AM by Tiago Juncioni RSS

    Currently out of SESSION and USAGE CALs

      Hi,

       

      Our QV 10 server is working fine until these two days, some users reported that they can't access the docs in QV server, the screen prompted:

      "Access denied! The server (QVS) is currently out of SESSION and USAGE CALs. If the problem persists, please contact your system administrator."

       

      I have tried to delete the .shared and .meta files as told in this community. It works for a while, users report failure again. And I can't do this trick again to release the session, I want to ask:

       

      1. Is there any way to kill a idle session to free up the license?

      2. How the SESSION and USAGE CALs work?

       

      Thanks.