5 Replies Latest reply: Jun 4, 2015 2:53 AM by Manish Kumar RSS

    QV server 11 SR1s ervices are not running after installation

      After installing QV 11 SR1 as a single server installation none of the QV services is running.

       

       

      I can manually start Directory service connector, Qv Server service and QV webserver.

       

      Distrubution service fails to start with following message:

      distributions.PNG

      In the log I find following error :

      11.05.2012 15:40:50.6955982    Error    Exception=System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry.

         at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp)

         at System.Diagnostics.PerformanceCounterLib.get_NameTable()

         at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()

         at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)

         at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)

         at QDSMain.ObjectPool.PerformanceCounterPool.CreateCounterFromNameAndType(CounterCreationDataCollection& counterDataCollection, String name, PerformanceCounterType type)

         at QDSMain.ObjectPool.PerformanceCounterPool.createCounterDataCollection()

         at QDSMain.ObjectPool.PerformanceCounterPool..ctor()

         at QDSMain.ObjectPool.InitObjects(ILogBucket i_LogBucket, eRunLevel i_RunLevel, Func`1 clusterIDListGetFunc)

         at QDSMain.MainClass.CheckAndInitializeEnviroment(ILogBucket logBucket, ClusterRegistration clusterReg)

         at QDSMain.MainClass.Run()

       

       

      When looking higher up in the log file and find following:

      11.05.2012 15:25:01.4843750    Error    Exception=System.UnauthorizedAccessException: Access to the registry key 'Global' is denied.

         at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)

         at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)

         at Microsoft.Win32.RegistryKey.GetValue(String name)

         at System.Diagnostics.PerformanceMonitor.GetData(String item)

         at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)

         at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()

         at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)

         at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)

         at QDSMain.ObjectPool.PerformanceCounterPool.CreateCounterFromNameAndType(CounterCreationDataCollection& counterDataCollection, String name, PerformanceCounterType type)

         at QDSMain.ObjectPool.PerformanceCounterPool.createCounterDataCollection()

         at QDSMain.ObjectPool.PerformanceCounterPool..ctor()

         at QDSMain.ObjectPool.InitObjects(ILogBucket i_LogBucket, eRunLevel i_RunLevel, Func`1 clusterIDListGetFunc)

         at QDSMain.MainClass.CheckAndInitializeEnviroment(ILogBucket logBucket, ClusterRegistration clusterReg)

         at QDSMain.MainClass.Run()

       

      The user running the service is local admin, so it should have access or?

       

       

      QV management service just stops so soon as I start it with no message. Log saying:

       

      11.05.2012 15:37:20.0574576    Information    Initializing QlikView Management Service...

      11.05.2012 15:37:20.0887072    Information    Echoing system information:

      11.05.2012 15:37:20.0887072    Information    EntryAssembly=QVManagementService, Version=11.0.11282.0, Culture=neutral, PublicKeyToken=null

      11.05.2012 15:37:20.1199568    Information    GetTotalMemory=476872

      11.05.2012 15:37:20.1199568    Information    WindowsIdentity=mydomain\qlikviewuser

      11.05.2012 15:37:20.1199568    Information    IsJITTrackingEnabled=True

      11.05.2012 15:37:20.1199568    Information    Environment=64 bit

      11.05.2012 15:37:20.1199568    Information    Available Memory=8330.22 Mb. Total Memory=9215.55 Mb. Available Pagefile=17397.35 Mb. Total PageFile=18429.25 Mb.

      11.05.2012 15:37:20.2137056    Information    Product Information=Product name: QlikView Management Service x64, Client Build Number: 11.0.11282.0, Target Platform: x64,

      11.05.2012 15:37:20.2137056    Information    Current Process Information=User Domain Name: PHOTOLINE, User Name: qlikview, Start Directory: C:\Program Files\QlikView\Management Service, File Name: QVManagementService.exe, Process ID: 844, Base Priority: 8, Processor Affinity: 1, Privileged Processor Time: 00:00:00.0312500, Input Language: Norwegian (nb-NO), Working Set: 22851584, Minimum Working Set: 204800, Maximum Working Set: 1413120,

      11.05.2012 15:37:20.2137056    Information    Machine Information=Computer Name: QLIKVIEW1, Operating System Version: Win32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7600.0), .NET Version: 4.0.30319.1, MDAC Version: 6.1.7600.16385, Monitors: 1, Physical Memory: 9215Mb, Available Memory: 8328Mb,

      11.05.2012 15:37:20.2137056    Information    CPU Information=CPU 0: Intel(R) Xeon(R) CPU           E5620  @ 2.40GHz,

      11.05.2012 15:37:20.2137056    Information    Logical Drives Information=Drives: A:\ C:\ D:\ ,

      11.05.2012 15:37:20.2137056    Information    Network Information=Connected: True, Host Name: qlikview1, IP Address 1: ::1, IP Address 2: 192.4.100.61,

      11.05.2012 15:37:20.2137056    Information    File Information=PIX.dll: Date=11.04.2012 20:35:06, Version=11.0.11282.0, QMSAPIDocumentation.chm: Date=11.04.2012 20:50:54, Version=, QMSBackendCore.dll: Date=11.04.2012 20:35:10, Version=11.0.11282.0, QMSBackendDDL.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0, QMSBackendInterface.dll: Date=11.04.2012 20:35:12, Version=11.0.11282.0, QMSFileSystem.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0, QMSHttpService.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0, QVALibrary.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0, QvLEF.dll: Date=11.04.2012 20:35:04, Version=11.0.11282.0, QVManagementService.exe: Date=11.04.2012 20:35:22, Version=11.0.11282.0, QVManagementService.exe.config: Date=11.04.2012 19:46:24, Version=, QVPRDAL.dll: Date=11.04.2012 20:35:04, Version=11.0.11282.0, QVPRMSSQL.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0, QVPRXML.dll: Date=11.04.2012 20:35:06, Version=11.0.11282.0, QVSNetRemote.dll: Date=11.04.2012 20:35:02, Version=11.0.11282.0, SNMP.dll: Date=11.04.2012 20:35:02, Version=11.0.11282.0, SolutionDomains.dll: Date=11.04.2012 20:35:12, Version=11.0.11282.0, SolutionGlobal.dll: Date=11.04.2012 20:35:02, Version=11.0.11282.0, Wrappers.dll: Date=11.04.2012 20:35:08, Version=11.0.11282.0,

       

       

      The post http://community.qlik.com/thread/52785?tstart=30 has similar symptoms, but I tried the fix with no result.