I don't know if the browser is Internet Explorer. QVP only works when the plugin is installed and talks directly to the Server, not with the Web Server. Check that in the Control Panel, Internet Options, Security and click on "Custom Level", browse to "User Authentication" and make sure that neither "Automatic logon only in Intranet zone" nor "Automatic logon with current username and password" are selected, so you always get prompted.
Besides, make sure that the link you are sending to them contains "&client=Plugin".
Does that happen with any browser?
Hope that helps.
Thanks for your response. The issue is not so much with me but with others accessing the site, currently we detect whether the user is in IE or not and then build the connection string accordingly, either with qvp:// for IE or ZFC for anything else.
That is great except when a user is in IE but without the plugin is a bit of an issue.
So what URL / Connection string would I need to build that allows the user to reach the QV WebServer and be prompted to install the plugin and then proceed to the document using qvp:// ?
My point is that the prompting or not does not depend on QlikView rather than the browser configuration. The QVP handled URLs should ask always when the Internet Explorer is set up as mentioned above, unless some specifics of Windows Server make this behave different than I've known.
In short, the QVP window should appear always unless otherwise set up in the browser.
Hope that makes sense.
I have updated my settings but the bit that I think I am missing is - &client=Plugin
It has been a while since I built differing URLs and I have forgotten how to build that!
Something like - http://server/opendoc.htm?document=name.qvw&client=plugin