10 Replies Latest reply: Aug 6, 2012 4:08 AM by Bogdan Iordache RSS

    Doc CALs showing multiple sessions (documents) per user

      Hi all,

       

      On QV 10, using the QEMC management console > Status (tab) > QVS Statistics > Select server:

       

      Open Documents tab is showing a count of 19 uses (for example), but when I go to the 'Active Users' it is showing 10 individual 'Name's, but one of those names listed has a count (Number of Documents) as 10.

       

      Does anyone know why this happens, and how to resolve (excluding a reload which resets it)?

       

      Thanks,

       

      Sam