9 Replies Latest reply: Nov 21, 2014 3:52 AM by Oliver Berger RSS

    Help with ie plugin error

    Chris Hopkins

      Hi everyone,

       

      I have a client that is having problems with some users (on remote sites) are getting error messages when trying to open a document from the access point.

      This is the error.

       

      Capture.JPG

      I am trying to enable the log file from the IEPlugin.

      It is usually done this way...

       

      - Open a (any) QlikView document via the plugin.

      - On the plugin toolbar, select Menu > About QlikView

      - Right click the QlikView icon - bottom left.

      - Scroll down to select 'ExtendedErrorOutput' and change the value to 1.

      - Select 'Set'

      - Close the prompt and close the doc.

       

      This generates a log file in the users documents folder.

      I am unable to do this as they can't get into any documents but was wondering if there was a way to enable it through the registry instead?

       

      Any help would be great.

       

      Thanks