5 Replies Latest reply: Apr 24, 2014 6:06 AM by Felipe Carrera RSS

    Problem when creating link table from 4 fact tables

    Cecilia Caporaso

      Hello,

       

      I'm trying to create a QV model based on a complex call center database. I've got my fact tables spread in four:

      CD= Has all the calls, no matter if they were successful or not.

      AD= Has only calls connected to agents.

      QD=Has calls that went through a Queue (not always arrived to an agent)

      RD=Has more information about calls that have been queued.

       

      All the tables share four key fields (CD's keys). AD, QD and RD have additional keys.

       

      I built a script and created a Link Table (please, see script attached). It seems to be all fine, but then I realized that I could not get information from QD when there is no AD record (e.g.: I want to analyzed calls that went to a queue but no agent has been reached (abandon calls)).

       

      ¿Please, could you tell me if something is wrong with the script? The key fields from each table are the ones that have been used to build the unique key.

       

      Thanks in advance and regards,

       

      Ceci.