7 Replies Latest reply: Nov 13, 2012 4:50 PM by MCPL MCPL RSS

    Licence issue

    MCPL MCPL

      Hi,

       

      I have received the following error when attempting to open a Qlikview document.

       

      "Your installation of Qlikview has exceeded the maximum number of document recoveries allowed for a Personal Edition licence.  To continue using Qlikview you will need to purchase a full Qlikview licence."

       

      I then cannot enter the document.  Access denied.

       

      When I use the "Open in server" option and lease a licence from the server I am then not allowed to edit the document.

       

      Is there any way around this issue?

       

      Thanks

       

      Karl

        • Re: Licence issue

          once you activated your qlikview client with a license

          (connect to server, open a document [read only], wait, close document),

          you can open document on f.e. the network share of the server again.

           

          but the "open on server" dialogue alwys opens documents read only, because its meant for end users

            • Re: Licence issue
              MCPL MCPL

              Hi,

               

              Thanks for your help.

              I have opened a file in server and leased a licence from the server.

              I wait (up to 30 minutes) and attempt to open a file (the same one or any other) and still get the same error.

              I have attempted this whilst the "open in server" file is still open or closed.

              I am still not allowed to edit any existing documents.  I can create new ones though.

               

              This is now becoming critical as I am the only person in my organisation with developer capabilities and the work is really starting to pile up with a long queue of very unhappy staff.

               

              Any help would be appreciated.

               

              Thanks

            • Re: Licence issue
              MCPL MCPL

              Hi,

               

              Thanks for your help.

              I have opened a file in server and leased a licence from the server.

              I wait (up to 30 minutes) and attempt to open a file (the same one or any other) and still get the same error.

              I have attempted this whilst the "open in server" file is still open or closed.

              I am still not allowed to edit any existing documents.  I can create new ones though.

               

              This is now becoming critical as I am the only person in my organisation with developer capabilities and the work is really starting to pile up with a long queue of very unhappy staff.

               

              Any help would be appreciated.

               

              Thanks

                • Re: Licence issue
                  whiteline _

                  Hi.

                   

                  To edit QV documents you should have a User CAL license (as you  can open the doc on the server it seems that you have just Document CAL).

                   

                  If you have a Server and the User CAL assigned to you, then it seems that your local QV installation doesn't now about License Lease Server.

                  Go to the User properties->Locations tab and check  the Default License Lease Server value.

                  • Re: Licence issue

                    have you tried other files on the server ?
                    it should be possible, to open the file with the personal edition, which you used last time to open it.

                     

                    then, you can copy paste the script code AND the items (f.e. tables, boxes) of the GUI.

                    maybe this helps

                  • Re: Licence issue
                    Felim Shanaghy

                    if you have recently installed the governance dashboard this bugs opening backends of documents, uninstall this then you could open.  If you have not installed the document ensure you have a USER CAL and not leasing a DOC CAL, onec you are leasing a user cal you can access the back end.

                    • Re: Licence issue
                      MCPL MCPL

                      Have worked it out.

                      The "Allow Licence Lease" radio button on the Management Console had been unselected.