6 Replies Latest reply: Nov 19, 2012 8:25 PM by Srinivasa D RSS

    Ageing

    Srinivasa D

      Hi

       

      Can any suggest how i can  do best ageing for attached qvw file. and i need to calculate ovell ageing for call id 1 and 2 as below

       

      total duration it  should be like for call id 1 it solud be total duration of status thats 30 min[0-1] nd for call id 2 it shold be (6.50)  fall duration under > [4]

       

       

      Thanks in advance.