I am planning on introducing Qlikview in my medium-size company as a self-service BI tool since our current BI software is just not flexible enough for our information needs. We are organized in specialist departments (~line organization) and so far the IT department has been in charge of all IT related issues. However, since Qlikview is supposed to be a “self-service” tool I am wondering how roles and responsibilities should be assigned.
In other words: How much self-service is really possible? And how should the interplay between the IT and the other departments be organized? What works best for you?
I know that this might be a difficult question with no absolute right answer but I am interested in your experience and recommendations!
Thanks for your help!