0 Replies Latest reply: Dec 3, 2012 5:31 PM by Angus Monro RSS

    QVP crashes while starting

    Angus Monro

      Hi everyone,


      Our server deployment has been functioning adequately, but when I arrived at work yesterday I found the QVP service had crashed.  Whenever I try to restart it, it crashes again during its startup sequence.  Hoping that this might be transient, I rebooted the server, but this didn't help either.


      We're using QV 10.00.9061.0409.10 on x64. 


      This is what the QVP Root log is doing.

      4/12/2012 09:24:18.1523364 Information Initializing QlikView Distribution Service... Please wait..
      4/12/2012 09:24:18.2304599 Information Initializing Runtime environment. Currently Logged On User=OCEANIATST\auBondsBIAppService
      4/12/2012 09:24:18.2773340 Information Check and initialize environment has begun
      4/12/2012 09:24:18.2929587 Information Echoing system information: QVDistributionService, Version=10.0.9061.7, Culture=neutral, PublicKeyToken=null
      4/12/2012 09:24:18.2929587 Information EntryAssembly=QVDistributionService, Version=10.0.9061.7, Culture=neutral, PublicKeyToken=null
      4/12/2012 09:24:18.2929587 Information CommandLineArgs=
      4/12/2012 09:24:18.2929587 Information WindowsIdentity=OCEANIATST\auBondsBIAppService
      4/12/2012 09:24:18.3085834 Information IsJITTrackingEnabled=True
      4/12/2012 09:24:18.3085834 Information Environment=64 bit
      4/12/2012 09:24:18.3242081 Information Available Memory=13584.29 Mb. Total Memory=16383.21 Mb. Available Pagefile=38618.58 Mb. Total PageFile=40772.68 Mb.
      4/12/2012 09:24:23.4022356 Information Product Information=Product name: QlikView Distribution Service x64, Client Build Number: 10.0.9061.7, Target Platform: x64, 
      4/12/2012 09:24:23.4178603 Information Current Process Information=User Domain Name: OCEANIATST, User Name: auBondsBIAppService, Start Directory: D:\Program Files\QlikView\Distribution Service, File Name: QVDistributionService.exe, Process ID: 5300, Base Priority: 8, Processor Affinity: 15, Privileged Processor Time: 00:00:00.3125000, Input Language: US (en-AU), Working Set: 23175168, Minimum Working Set: 204800, Maximum Working Set: 1413120, 
      4/12/2012 09:24:23.4178603 Information Machine Information=Computer Name: APPAU182TST440, Operating System Version: Microsoft Windows Server 2003 Enterprise x64 Edition X64 (Microsoft Windows NT 5.2.3790 Service Pack 2), .NET Version: 2.0.50727.3643, MDAC Version: 2.82.1830.0, Monitors: 1, Physical Memory: 16383Mb, Available Memory: 13581Mb, 
      4/12/2012 09:24:23.4178603 Information CPU Information=CPU 0: AMD Opteron(tm) Processor 6174, CPU 1: AMD Opteron(tm) Processor 6174, CPU 2: AMD Opteron(tm) Processor 6174, CPU 3: AMD Opteron(tm) Processor 6174, 
      4/12/2012 09:24:23.4178603 Information Logical Drives Information=Drives: A:\ C:\ D:\ Z:\ , 
      4/12/2012 09:24:23.4334850 Information Network Information=Connected: True, Host Name: APPAU182TST440, IP Address 1:, 
      4/12/2012 09:24:23.4334850 Information File Information=Interop.QlikView.dll: Date=11/07/2011 5:24:58 PM, Version=, PIX.dll: Date=11/07/2011 5:24:56 PM, Version=10.00.9061.7, PublisherSDK.dll: Date=11/07/2011 5:24:58 PM, Version=10.00.9061.7, QDSMain.dll: Date=11/07/2011 5:25:00 PM, Version=10.00.9061.7, qvb.exe: Date=11/07/2011 6:26:18 PM, Version=10, 00, 9061, 7, QVBWrapper.dll: Date=11/07/2011 5:24:58 PM, Version=10.00.9061.7, qvconnect32.exe: Date=11/07/2011 6:26:20 PM, Version=10, 00, 9061, 7, qvconnect64.exe: Date=11/07/2011 6:26:22 PM, Version=10, 00, 9061, 7, QVDistributionService.exe: Date=11/07/2011 5:25:02 PM, Version=10.00.9061.7, QVDistributionService.exe.config: Date=11/11/2011 9:22:18 AM, Version=, QVDistributionService.exe.config_new: Date=27/09/2011 4:06:21 PM, Version=, RestorePDB.bat: Date=11/07/2011 4:18:38 PM, Version=, SNMP.dll: Date=11/07/2011 5:25:00 PM, Version=10.00.9061.7, SolutionGlobal.dll: Date=11/07/2011 5:24:56 PM, Version=10.00.9061.7, Wrappers.dll: Date=11/07/2011 5:24:58 PM, Version=10.00.9061.7, 
      4/12/2012 09:24:29.4958686 Error Exception=System.OverflowException: Arithmetic operation resulted in an overflow.
         at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
         at Microsoft.Win32.RegistryKey.GetValue(String name)
         at System.Diagnostics.PerformanceMonitor.GetData(String item)
         at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
         at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
         at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists)
         at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
         at System.Diagnostics.PerformanceCounterCategory.CounterExists(String counterName, String categoryName, String machineName)
         at QDSMain.ObjectPool.PerformanceCounterPool.CreateCounterFromNameAndType(CounterCreationDataCollection& counterDataCollection, String name, PerformanceCounterType type)
         at QDSMain.ObjectPool.PerformanceCounterPool.createCounterDataCollection()
         at QDSMain.ObjectPool.PerformanceCounterPool.SetUpCategoryAndCounters()
         at QDSMain.ObjectPool.PerformanceCounterPool..ctor()
         at QDSMain.ObjectPool.InitObjects(ILogBucket i_LogBucket, eRunLevel i_RunLevel, Func`1 clusterIDListGetFunc)
         at QDSMain.MainClass.CheckAndInitializeEnviroment(ILogBucket logBucket, ClusterRegistration clusterReg)
         at QDSMain.MainClass.Run()


      I note from log records of normal startup sequences that the next entry that should have been in the log file is "Information    Using port 4720".


      Does anyone have any ideas about what might cause this?