11 Replies Latest reply: Aug 7, 2014 7:19 AM by Steve Dark RSS

    QV-User-Manager crashes immediately

    Roland Stadler

      I am not able to get the QV-User-Manager to work as expected. I guess, it is a problem with other installed (or missing) software components, as on some machines it works, but not directly on the QlikView Server machine.

       

      After starting the qv-user-manager.exe, I get the error msg "qv-user-manager has stopped working". The information XML file shows the following infos:

       

      <?xml version="1.0" encoding="UTF-16"?>
      <WERReportMetadata>
       <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0xa): Windows Server 2008 R2 Enterprise</Product>
        <Edition>ServerEnterprise</Edition>
        <BuildString>7601.17944.amd64fre.win7sp1_gdr.120830-0333</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1033</LCID>
       </OSVersionInformation>
       <ParentProcessInformation>
        <ParentProcessId>1298712</ParentProcessId>
        <ParentProcessPath>C:\Windows\System32\cmd.exe</ParentProcessPath>
        <ParentProcessCmdLine>cmd /c &quot;&quot;E:\SoftwareDepot\QlikView Tools\Qv User Manager 11\Read CALs.bat&quot; &quot;</ParentProcessCmdLine>
       </ParentProcessInformation>
       <ProblemSignatures>
        <EventType>APPCRASH</EventType>
        <Parameter0>qv-user-manager.exe</Parameter0>
        <Parameter1>1.0.1.0</Parameter1>
        <Parameter2>4fa0f5f0</Parameter2>
        <Parameter3>KERNELBASE.dll</Parameter3>
        <Parameter4>6.1.7601.17932</Parameter4>
        <Parameter5>503285c2</Parameter5>
        <Parameter6>e0434f4d</Parameter6>
        <Parameter7>000000000000caed</Parameter7>
       </ProblemSignatures>
       <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.274.10</Parameter1>
        <Parameter2>2055</Parameter2>
       </DynamicSignatures>
       <SystemInformation>
        <MID>3DD36F97-6920-49D1-B94A-B3429FE04D13</MID>
        <SystemManufacturer>HP</SystemManufacturer>
        <SystemProductName>ProLiant DL380p Gen8</SystemProductName>
        <BIOSVersion>P70</BIOSVersion>
       </SystemInformation>
      </WERReportMetadata>
      

       

      Are there any special requirements / frameworks / additional components that need to be installed?

       

      BTW: On a different machine, the EXE works fine, but I cannot access "Doc CAL" information (not even when running as QlikView service domain user), as I get the error "System.Exception: Document folder access rights are required!". The user has every privilege there is, so my guess is, that it needs to be executed on the QlikView Server machine itself.

       

       

      Thanks for any help & kind regards,

      Roland