QV-User-Manager crashes immediately

[rolandstadler]

I am not able to get the QV-User-Manager to work as expected. I guess, it is a problem with other installed (or missing) software components, as on some machines it works, but not directly on the QlikView Server machine.

After starting the qv-user-manager.exe, I get the error msg "qv-user-manager has stopped working". The information XML file shows the following infos:

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
 <OSVersionInformation>
  <WindowsNTVersion>6.1</WindowsNTVersion>
  <Build>7601 Service Pack 1</Build>
  <Product>(0xa): Windows Server 2008 R2 Enterprise</Product>
  <Edition>ServerEnterprise</Edition>
  <BuildString>7601.17944.amd64fre.win7sp1_gdr.120830-0333</BuildString>
  <Revision>1130</Revision>
  <Flavor>Multiprocessor Free</Flavor>
  <Architecture>X64</Architecture>
  <LCID>1033</LCID>
 </OSVersionInformation>
 <ParentProcessInformation>
  <ParentProcessId>1298712</ParentProcessId>
  <ParentProcessPath>C:\Windows\System32\cmd.exe</ParentProcessPath>
  <ParentProcessCmdLine>cmd /c &quot;&quot;E:\SoftwareDepot\QlikView Tools\Qv User Manager 11\Read CALs.bat&quot; &quot;</ParentProcessCmdLine>
 </ParentProcessInformation>
 <ProblemSignatures>
  <EventType>APPCRASH</EventType>
  <Parameter0>qv-user-manager.exe</Parameter0>
  <Parameter1>1.0.1.0</Parameter1>
  <Parameter2>4fa0f5f0</Parameter2>
  <Parameter3>KERNELBASE.dll</Parameter3>
  <Parameter4>6.1.7601.17932</Parameter4>
  <Parameter5>503285c2</Parameter5>
  <Parameter6>e0434f4d</Parameter6>
  <Parameter7>000000000000caed</Parameter7>
 </ProblemSignatures>
 <DynamicSignatures>
  <Parameter1>6.1.7601.2.1.0.274.10</Parameter1>
  <Parameter2>2055</Parameter2>
 </DynamicSignatures>
 <SystemInformation>
  <MID>3DD36F97-6920-49D1-B94A-B3429FE04D13</MID>
  <SystemManufacturer>HP</SystemManufacturer>
  <SystemProductName>ProLiant DL380p Gen8</SystemProductName>
  <BIOSVersion>P70</BIOSVersion>
 </SystemInformation>
</WERReportMetadata>

Are there any special requirements / frameworks / additional components that need to be installed?

BTW: On a different machine, the EXE works fine, but I cannot access "Doc CAL" information (not even when running as QlikView service domain user), as I get the error "System.Exception: Document folder access rights are required!". The user has every privilege there is, so my guess is, that it needs to be executed on the QlikView Server machine itself.

Thanks for any help & kind regards,

Roland

[martin59]

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

[martin59]

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

[martin59]

Hi,

Why do you want to use the QV-User-Manager ?

Informations in QMC are not good enough ?

Martin Favier

[swuehl]

Are there any special requirements / frameworks / additional components that need to be installed?

AFAIR, .NET 4.0 framework is required. for Powertools 1.1

[rolandstadler]

The .NET 4.0 framework is installed. However, I try to reinstall / repair it this evening.

@Martin: To manage hundreds of CALs (especially Documents CALs), the QMC is not very convenient. This is why I need to extract the License information from the server.

[swuehl]

Roland, I vaguely remember that I encountered a similar problem, and this had to do with .NET versions.

Wait...

Maybe check this:

http://community.qlik.com/message/253450#253450

[rolandstadler]

I just checked: only .NET 4 is installed, not .NET 3.5.

Would you recommend installing .NET 3.5 to use the QlikView PowerTools 1.1?

Thanks for your support!

Roland

[swuehl · Accepted solution]

I think you need to install .NET 3.5 for some of the tools (e.g. the user manager), that's a requirement to use them.

You can install different versions of .NET side-by-side, so keep the .NET 4.0, too.

[rolandstadler]

Ok, I'll let infrastructure install .NET 3.5 and hope that this solves our issues.

Thanks!