1 Reply Latest reply: May 25, 2013 3:05 PM by Miguel Angel Baeyens de Arce RSS

    'Server communication lost, closing document!' error message randomly, help!!

      We have a page setup which is being used as a wallboard to display caller data. The page is refreshed 'continuously' in the document refresh options in management console.

       

      We keep getting an IE disconnect randomly with the web browser closing the page with the error 'Server communication lost, closing document!'.. this can happen several times per day or sometimes work for a few days with no problems.

       

      An extract from events log:

       

      ~

      2013-05-21 09:30:18 2013-05-22 12:34:20 4 700 Information DOC loading: Purging old copy of document D:\QLIKVIEW\LIVE\TEST1.QVW.

      2013-05-21 09:30:18 2013-05-22 12:34:20 4 700 Information DOC loading: Unloading document D:\QLIKVIEW\LIVE\TEST1.QVW, state UNLOADING.

      2013-05-21 09:30:18 2013-05-22 12:34:20 4 700 Information DOC loading: Beginning load of document D:\QLIKVIEW\LIVE\TEST1.QVW.

      2013-05-21 09:30:18 2013-05-22 12:34:20 4 700 Information Document Load: The document D:\QLIKVIEW\LIVE\TEST1.QVW was loaded.

      2013-05-21 09:30:18 2013-05-22 12:34:30 4 700 Information DOC loading: Purging old copy of document D:\QLIKVIEW\LIVE\TEST1.QVW.

      2013-05-21 09:30:18 2013-05-22 12:34:30 4 700 Information DOC loading: Unloading document D:\QLIKVIEW\LIVE\TEST1.QVW, state UNLOADING.

      2013-05-21 09:30:18 2013-05-22 12:34:30 4 700 Information DOC loading: Beginning load of document D:\QLIKVIEW\LIVE\TEST1.QVW.

      2013-05-21 09:30:18 2013-05-22 12:34:30 1 300 Error DOC loading: Exception -1 while loading document D:\QLIKVIEW\LIVE\TEST1.QVW.

      2013-05-21 09:30:18 2013-05-22 12:34:30 1 300 Error DOC loading: Failed to load document D:\QLIKVIEW\LIVE\TEST1.QVW, possibly corrupt file.

      2013-05-21 09:30:18 2013-05-22 12:34:30 4 700 Information Session stop reason: Could not refresh gracefully

      2013-05-21 09:30:18 2013-05-22 12:34:30 4 700 Information Session stop reason: Could not refresh gracefully

       

      This then displays the 'Server communication lost, closing document!' error in the IE webbrowser on the client machine.

       

      We then have to reload the page in IE from the Qlikview webserver and things continue as normal.

       

      The document refresh method is currently set to 'Server performs refresh automatically without client action' , but we have tried client initiates refresh option too.