Logged From Inbound Email (Mailbox: Group Services I.T. Service Desk,
1
195722
IT SUPPORT
cookaz
1130711
1
1
18/04/2013
Call assigned to the IT SUPPORT group by cookaz (switched in group context)
1
195722
IT SUPPORT
aliaz
1130729
2
1
18/04/2013
Call was accepted by aliaz and the response time was acknowledged and achieved.
1
195722
IT SUPPORT
aliaz
1130895
3
1
18/04/2013
Hi Asif, Still can't get in after resetting my password to tipton123 on Samba which Colin did for me. See if yiu can try or will have to wait until Dave S is back in
1
195722
IT SUPPORT
aliaz
1130896
4
514
18/04/2013
The Username on samba whitcb.docx file has been added to the call by aliaz
1
195722
IT SUPPORT
aliaz
1132721
5
1025
23/04/2013
I have advised user to map the share by putting the following logon format Username: cyborg61\whitcb and then the password for that server which is now working fine, Chris to further action this call and have requested to pass this call to him.
1
195722
SERVICE DESK
willmq
1132722
6
1
23/04/2013
Call assigned to whitcb by willmq
1
195722
FINANCIAL SYSTEMS
whitcb
1132867
7
1
23/04/2013
Call accepted by whitcb
1
195722
FINANCIAL SYSTEMS
whitcb
1132868
8
1
23/04/2013
chris tested it works at Green Lane
1
195722
FINANCIAL SYSTEMS
whitcb
1132869
9
1
23/04/2013
have arranged for this to be made available for Chantelle next week.
1
The above table is a copy of all the information that occurred on a specific call (call refL 195722). In the updatetxt field we have information that user has not input such as call accepted by, call assigned to etc. We need to create a chart that counts the call ref (in this case 1), and then enters into a Bar Chart the month in which the call was accepted or assigned. However as we the above call on the 18/04/2013 under udindex no2 the call was accepted, however it was then accepted again on 23/04/2013. If we were running the report on the 30/04/2013, we would like this to show that the call has been accepted. Is this possible?
