Have you tried this?
QMEC-> User Document->Click on yourapp-> Document CALs->
if below this
Name Last Used (UTC) Quarantined Until (UTC) *
use is listed then click X sign at the end then refresh
then restart ther qlikview server from Services
start->run-> services.msc-> qlikview server-> restart
Note: It will go into quarantined mode, i.e. if the user does not access withing next 24 hours, it will be actually deleted.
This does not work. This is what the QEMC displays at the moment:
Summary Document CALs are not applicable. Reason: Document CALs available on server: 100 Document CALs not allocated on server: 18 Document CALs allocated to this document: 0 Document CALs embedded in document: 1 Document CALs assigned to users: 0