Solved: QVS Off duty V11 - Qlik Community

Report Inappropriate Content · ‎2013-10-07

Hi,

Could you please provide some assistance with the issue below?

Issue: Qlikview’s access point reports error “Message: No Server”

Actions taken to unsuccessfully rectify the issue: All the following Qlikview services were successfully stopped and started: Qlikview Directory Service Connector, Qlikview Distribution service, Qlikview Management service, Qlikview Server and Qlikview webserver. These actions did not resolve the problem

Investigation: the Qlikview management console reports under Status > Services that QVS@owdprddbsw002 is Off Duty.

When I then go to Status > QVS Statistics > Performance > QVS@owdprddbsw002, under Off Duty there is the following message:

Cluster Join Denied by qlvprdappw001-backup.optus.com.au. This could be because of mismatching version or document root

Servers in operation

Please note that we only have Qlikview running in one single server. This server was restarted last week and since then QVS is Off Duty. I suspect a config issue, but i don't know where to start. Please help.

Other info:

Operating System	Windows Server 2008 R2 Standard Service Pack 1 (64 bit edition)
Operating System Version	6.1.7601
Wow64 mode	Not using Wow64
QlikTech Product	QlikViewServer 64-bit Edition (x64)
Product Version	11.0.11440.0

davidwhite · ‎2013-11-13

I had a QVS show as Off duty. It had been working quite nicely. I ran the QVSDetector after trying many different things. It showed that the IT team had "cloned" the server that had QlikView on it and had fired up the services. Therefore a duplicate server with the same licence was on the network. After shutting the Cloned services down, my production server started working again,

View solution in original post

Bill_Britt · ‎2013-10-07

Hi,

Can you look at the license and tell me what the date is that is beside the PRODUCTLEVEL?

PRODUCTLEVEL;10;;2013-09-01

Also, you can run the QVSDetector in the powertools to see if there is another QVS online.

This link will download the powertools

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.

davidwhite · ‎2013-11-13

I had a QVS show as Off duty. It had been working quite nicely. I ran the QVSDetector after trying many different things. It showed that the IT team had "cloned" the server that had QlikView on it and had fired up the services. Therefore a duplicate server with the same licence was on the network. After shutting the Cloned services down, my production server started working again,

Emmanuelle__Bustos · ‎2014-05-21

Please mark this post as "Solved"

Regards.