3 Replies Latest reply: Oct 14, 2013 1:27 PM by Jeremy Fourman RSS

    Document Administrators - Sometimes - Can't Log In

    Jeremy Fourman

      All - Thank you in advance for any advice.

       

      Strange situation I have never encountered before.

       

      Sometimes, Document Administrators are unable to log in into the QMC. Some are LAN some are VPN. All the while normal administrators are able to log in. By unable to log in, they get an 'This Page can't be displayed' in IE.

       

      11.2 SR2

      Server is healthy during these times.

       

      The only correlation between any of these events are that there is a task running using the SAP connector.

       

      I have tried restarting the QMS and QDS services but that does not help. Restarting the server fixes it.

       

       

      Has anyone encountered this behavior before? If I need to provide more info please let me know.

       

      Thank You

       

      -Jeremy