6 Replies Latest reply: Oct 17, 2013 6:42 AM by Robson Luiz Cazetto Cand�o RSS

    My server lost its configuration suddenly

    Robson Luiz Cazetto Cand�o

      Hi, my server that was normal and running tasks at each 2 hours, suddenly started to give error in the tasks.

      When I was trying to understand what was wrong, I´ve found out the my licences are gone with all my configuration

       

      My version is 11.00.11414.0 SR2

       

      Anyone can give me a hint?

       

      Best

       

      Robson

        • Re: My server lost its configuration suddenly
          Sudeep Mahapatra

          Do you see any error messages? has any  specific service failed like distribution or directory or any other.

          One way would be restarting all the services and configuring the LEF (license enabler file) again.

          • Re: My server lost its configuration suddenly
            Jerry Svensson

            Have your IT people installed anti virus software on the server without telling you?

            • Re: My server lost its configuration suddenly
              Robson Luiz Cazetto Cand�o

              I´ve found this logs

               

              2013-10-14 15:55:592013-10-15 19:54:414700InformationSession stop reason: negotiating failed 1
              2013-10-14 15:55:592013-10-15 19:54:574700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:55:134700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:55:294700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:55:464700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:56:024700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:56:184700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:56:344700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:56:504700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:57:074700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:57:234700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:57:394700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:57:554700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:58:124700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:58:284700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:58:444700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:59:004700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:59:174700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:59:334700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 19:59:494700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:00:004700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:00:054700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:00:214700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:00:384700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:00:544700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:01:104700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:01:264700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:01:431300ErrorRestart: Server aborted trying to recover by restart. Reason for restart: Internal inconsistency, type A, detected.
              2013-10-14 15:55:592013-10-15 20:01:434700InformationSession stop reason: can't authenticate
              2013-10-14 15:55:592013-10-15 20:01:434700InformationDebug: Done Running
              • Re: My server lost its configuration suddenly
                Robson Luiz Cazetto Cand�o

                My problem was caused by anti-virus. I had to restore the folder ProgramData/QlikTech and everything came back. Thank You all.