5 Replies Latest reply: Nov 18, 2013 6:08 AM by Shyamal Pandit RSS

    Font/text problem

    Johan Cervell

      Hi,

       

      I have a section with multiple text objects displaying dates and some other values. On the computers I have tested on everything works fine and looks like this:

       

      ok.png

      However, a customer is using the same application but gets the following problem (sorry about the screenshot resolution):

       

      nok.png

      When I am accessing the document the same way as he does (Qlikview Windows client/Open in Server) everything looks fine. Does anyone have any insights on this? User settings, screen resolution, etc.?

       

      Thanks!

        • Re: Font/text problem
          Bill Markham

          Johan

           

          It is the differences in how the Full Browser [ aka Ajax] vs. IE Plugin renders objects.

           

          In your desktop try with & without WebView switched on

           

          And via AccessPoint try Full Browser [ aka Ajax] & IE Plugin.

           

           

          Best Regards,     Bill

            • Re: Font/text problem
              Johan Cervell

              Hi,

               

              Thank you for your answer. However, neither the Ajax client nor the IE plugin is used in this case. We are only using the installed desktop client. Toggling WebView does not make a difference.

               

              So the questions remains; why is there a difference in how the text looks on different computers when accessing the document in the same way?

            • Re: Font/text problem

              Hi Johan,

               

              Such difference might be because of AJAX and IE plug in.

              If so, then you can check it on your machine by turning on/off web view, it can be done from View menu.

               

              View.bmp

               

              By turning on webview, you can see how the application will look in AJAX and hence can adjust the size/appearance of the object accordingly.

               

              Hope this helps!