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Cannot open Qlik Sense Management Console or hub after upgrade - RootFolder and AppFolder are not defined at startup

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Sonja_Bauernfeind
Digital Support
Digital Support

Cannot open Qlik Sense Management Console or hub after upgrade - RootFolder and AppFolder are not defined at startup

The Qlik Sense Management Console (QMC) and hub don't open after an upgrade. 

 

Environment

 

Resolution

 

  1. Open a Windows File Explorer
  2. Navigate to C:\ProgramData\Qlik\Sense\Log\Repository\Trace\
  3. Open *_System_Repository.txt
  4. Review the log file for this error:

    Fatal exception    RootFolder and AppFolder is not defined at startup. Unable to create ServiceCluster for SharedPersistence

  5. If you located this error, stop the Qlik Sense Services
  6. Navigate to C:\ProgramData\Qlik\Sense\Installation
  7. Rename the file InitialServiceCluster.xml to InitialServiceCluster.xml.old  
  8. Start the Qlik Sense Services

 

Cause 

 

InitialServiceCluster.xml in C:\ProgramData\Qlik\Sense\Installation was incomplete.

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Version history
Last update:
‎2021-04-22 03:18 AM
Updated by: