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In order to log a case with the Technical Product Support team, the user needs to be a direct (licensed) Customer or Partner and have direct support with Qlik. Qlik account / registered email address is also required to access the Support Portal.
Before you get started: Please read through 8 Tips for Creating a Case with Qlik Support.If you are a free user then please go here to use the Free Technical Support resources for non-licensed Customers
How to Register for a Qlik AccountHow to create a case
Include a short summary and provide thorough details such as the license number, Qlik product and version.
PARTNERS ONLY: Include the End User Account by typing the name of the company account and clicking on the filter.
Include the Environment if possible since it contains vital information that Technical Product Support needs to start resolving the issue. Creating an Environment for Technical Cases
Click on Submit
Attachments such as logs and screenshots and stakeholders can be added on the Case details after you have clicked on "Log a case".
Note: Technical Product Support does not communicate by email, so any communication should be done by adding a comment on the case via the Support Portal or by calling directly.