Qlik Community

Knowledge

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
QlikWorld 2022, LIVE in Denver CO., May 16-19, 2022. REGISTER NOW TO RECEIVE EARLY BIRD PRICING

Managing Your Subscription in My Qlik

Haydée_Bernal
Support
Support

Managing Your Subscription in My Qlik

You can manage your Qlik Sense Business subscription in My Qlik, including renewing your subscription, reducing the number of paid seats in your tenant, and cancelling your subscription.

 

To access your subscription

 

  1. Go directly to account.myqlik.qlik.com and log in

    or 

    Open My Qlik from your tenant after logging in

    click my qlik.png

  2. Choose the subscription or product you intend to modify from the provided list

    account overview with subscriptions.png

 


Manage Payment Method and Billing Information


You can manage your Payment and Billing information for your subscription.

  1. In your Account overview, click the ellipses (...)
  2. Click Payment & billing 

    Manage Paymet Options.png

    Manage Paymet Options.png

  3. Manage your Payment Methods 



Managing the Number of Paid Seats

 

You can increase and reduce the number of users in your Qlik Sense Business subscription using My Qlik. You can also choose to undo the reduction in users any time before the new term begins.

NOTE: The subscription is not reduced to the new number of seats until the beginning of the
next subscription term. You will continue to have the same number of seats available until the end of your current subscription term.

 

  1. Choose the subscription and product you wish to manage.
  2. Click the Manage button.

    Manage Subscription.png

  3. Click Add Seats or Reducate Seats  

    NOTE: You cannot reduce the number of seats below the number of active users in the tenant.

    add and reduce seats.png

  4. Follow the onscreen instructions. 

 

Undoing the Seat Reduction

 

If you decide that you do not want to reduce the number of seats, you can undo the request any time before the new term.

  1. Click Undo Request in your subscription overview

    undo reduction.png

  2. Check I understand and click Confirm. 

    The subscription tile updates to reflect the original number of seats.


Cancelling a Subscription

 

Qlik Sense Business subscription at any time using My Qlik. You can also choose to undo the cancellation any time before the end of the term.

NOTE: The cancellation becomes effective at the end of your subscription term. You will
continue to have access to your subscription until the end of the term.

 

  1. Choose the subscription and product you wish to manage.
  2. Click the Manage button.

    Manage Subscription.png

  3. Click Cancel Subscription 

    Cancel Subscription.png

  4. Follow the on-screen instructions. 

    The subscription tile updates to reflect the cancellation request and displays the date on which the cancellation becomes effective.

 

Undoing the Cancellation

 

If you decide that you do not want to cancel the subscription, you can undo the request any time before the end of the term.

  1. Click Undo Request in your subscription overview

    Undo Request to cancel subscription.png

     

  2. Check I understand and click Confirm. 
Version history
Last update:
Friday
Updated by:
Contributors