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Qlik Sense Desktop Install Fails - Failed to Install MSI Package

Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Sense Desktop Install Fails - Failed to Install MSI Package

The Qlik Sense Desktop installation fails.

Example errors:

INSTALLATION FAILED
AN ERROR HAS OCCURRED
For detailed information see the log file.
 
Log files indicate variations of the following errors:

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to configure per-user MSI package.
Detected failing msi: DemoApps

Error 0x80070643: Failed to install MSI package.
Error 0x80070643: Failed to configure per-user MSI package.
Detected failing msi: SenseDesktop
Applied execute package: SenseDesktop, result: 0x80070643, restart: None
Error 0x80070643: Failed to execute MSI package.
ProgressTypeInstallation
Starting rollback execution of SenseDesktop

CAQuietExec:  Entering CAQuietExec in C:\WINDOWS\Installer\MSIE865.tmp, version 3.10.2103.0
CAQuietExec:  "powershell" -NoLogo -NonInteractive -InputFormat None 
CAQuietExec:  Error 0x80070002: Command failed to execute.
CAQuietExec:  Error 0x80070002: QuietExec Failed
CAQuietExec:  Error 0x80070002: Failed in ExecCommon method
CustomAction CA_ConvertToUTF8 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (74:54) [10:44:37:941]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (74:54) [10:44:37:942]: User policy value 'DisableRollback' is 0
MSI (s) (74:54) [10:44:37:942]: Machine policy value 'DisableRollback' is 0
Action ended 10:44:37: InstallFinalize. Return value 3.



Environment:

Qlik Sense Desktop 

 

Resolution:

 

.NET Framework update installation error: "0x80070643" or "0x643".

Per Microsoft, "This issue may occur if the MSI software update registration has become corrupted, or if the .NET Framework installation on the computer has become corrupted."

Non Sense related resolution is to either repair or reinstall .NET, see KB976982 for more information.
 
 

PowerShell path not set as a system variable

How to troubleshoot:

Option 1

  1. Start "Advanced System Settings" ->  "Advanced" tab -> "Environment Variables"
  2. Select "Path" from "System variables" and Click Edit
  3. Check if the PowerShell path is listed
  4. If it is missing, add "%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\" and save the change

    Please make sure powershell.exe can be evoked successfully from %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\ before adding the path.

SYSTEMROOT variable.png

 
Option 2
 
  1. Run the batch file in the article Windows Commands To Retrieve Environment Information v2.14
  2. Open the result file and find the "Environment Variables" part
    ********************************************        
    *********  Environment Variables  **********        
    ********************************************    
    .......
    
    Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Users\administrator\AppData\Local\Microsoft\WindowsApps;C:\WINDOWS\system32\inetsrv\​
  3. If the path of PowerShell is missing, refer to option 1 to add into the system variables. 

 

Web Platform Installer Extensions required

Install the Web Platform Installer Extension that includes the latest components of the Microsoft Web Platform, including Internet Information Services (IIS), SQL Server Express, .NET Framework and Visual Studio.

More information about the tool on the Microsoft page. Download it here.



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Revision #:
2 of 2
Last update:
‎2021-07-27 05:11 AM
Updated by:
 
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