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Qlik Sense Installation failed with central logging database - CustomAction CA_SetupLocalLoggingDb returned actual error code 1603

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Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Sense Installation failed with central logging database - CustomAction CA_SetupLocalLoggingDb returned actual error code 1603

The Qlik Sense installation fails when attempting to install the Centralizedin Logging Service.

In the installation log, the following error is printed:

Action 12:12:11 95 Failed to execute database setup.
CustomAction CA_SetupLocalLoggingDb returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

 

Environments:

  • Qlik Sense Enerprise June 2017 and higher.

 

Resolution:


The recommendation is to install Sense without the Centralized logging service and set it up afterwards. See  How to set up the Qlik Sense Logging Service to set it up manually.

However, if the installation is required, verify that the correct hostname is being used during the installation process. If the hostname is incorrect, the installation will error out.

Example:

Qlik Sense will prompt for a hostname during install as seen in Fig 1.

Fig 1Fig 1

 

This name may be incorrect. Verify your machine's hostname in the Windows Control Panel as seen in Fig 2.

 

Fig 2Fig 2

 

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Version history
Last update:
‎2021-02-11 07:11 AM
Updated by:
Contributors